Shadow Copy Runs, files cannot be backed up

Question

I am using Ahsay as our backup system, I am backing up a system that always has files open, typically running a Shadow copy allows the backup to run with no problems on the open files, however on a few systems I am receiving errors that the files cannot be backed up because it is in use or locked.

Has anyone else experienced similar problems? What did you do to resolve them?

Answer 1

Restarting the service seems to resolve the issue on some of the systems I have experienced this problem on. Sometimes I was only able to resolve the issue by rebuilding the reg key. These have both resolved all of the issues I have seen, so far.