The situation:
- Former executive director of company, director@company.com, has email forwarded to person1@company.com
- Current executive director, person2@company.com, wants this email forwarded to him.
The issue:
- Company migrated to Office 365 prior to my IT company coming onboard
- We don't have access to director@company.com
- But it still forwards to person1@company.com (how?)
- We do have admin access to Office 365.
What I did:
- I was able to get, from forwarded emails, to Outlook.com to reset the director@company.com password. I now have access to this mailbox.
The next problem:
- I don't receive any emails to this mailbox, which I am accessing via Outlook.com. I am able to send mail out, but I cannot receive it, because:
- Whatever is forwarding incoming emails is catching them before they reach me and forwarding them to person1@company.com
- When I respond to emails that director@company.com sends out, no replies are received at Outlook.com
How do I find out where this forwarding is controlled so I can change it? There are no email servers that we access or manage.
- Outlook.com forwarding shows nothing
- POP is turned off
- There are no connected accounts listed
And bonus question: Can I add director@company.com to come under the Office 365 @company.com umbrella? They share the same @company.com so how does that work?
Thanks for any and all help.