we have many shared mailboxes, most work fine, 1 is giving us a strange problem. The one I am struggling to solve is reply/forward behaviour.
Users have full mailbox access and they have the account adding in as an additional account (not additional mailbox).
They can send from the shared account and it goes into the correct sent items.
However, any mail coming into the shared mailbox, when they reply, it sends from the shared account but goes into the users mailbox instead of the shared one.
cached mode is off
Exchange ru11: 2010 Outlook: 365 (2016)
Can anyone shed any light on this?