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We have a supplier we get frequent emails from. This supplier requests a read receipt every time we read their emails. Something weird happening though is that when our system sends out the receipt we have 1 out of 4 users where it adds a < to the beginning of the email address resulting in an undeliverables email reply.

The email is setup correctly on the users contacts but that shouldn't matter anyways. We have 3 other users who contact this supplier and I am able to see all of their read receipts in the log outbound and they are correct so I can only think it is a component of Outlook 2010. Have anyone ever seen this before?

Individual101
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1 Answers1

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I saw this behavior several times. Usually it's related to Outlook local cache that contain an invalid entry.

You can remove it following this steps :

  • open outlook
  • compose a new email
  • type in the "to:" field the first letter of the email address or name, until it show you the record you are looking for
  • click the cross right to the name

You can also remove the entire cache by removing the .NK2 file located in the outlook profile folder.

JFL
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