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I am having trouble resetting the drac credentials on a dell poweredge 1850. The drac being used is a drac 4/p. I have loaded windows and tried to run racadm racresetcfg from the dell drac tools but it doesn't work. On the physical card there is a reset button but I have not found the reset procedure for a hardware reset. Some more info I can add is that during boot the machine finds the drac and you can go into the drac settings but you cannot reset the login. I have also tried to load dells open manager tools and that didn't seem to work on a 1850

Here is the results from trying to run racadm

ERROR: RACADM is unable to process the requested subcommand because there is no
local RAC configuration to communicate with.

Local RACADM subcommand execution requires the following:

 1. A Remote Access Controller (RAC) must be present on the managed server
 2. Appropriate managed node software must be installed and running on the
Server
Dk 68 61 63 6b
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  • You should include the specific commands/results of running the commands in a code block comment so that we know what you mean by "tried to run racadm racresetcfg". Did you follow the advice here? http://en.community.dell.com/support-forums/servers/f/177/t/19295544 – austinian Jul 07 '15 at 22:15
  • yes I have. Please see above to the results of the command. – Dk 68 61 63 6b Jul 08 '15 at 17:42
  • How about resetting the password from the DRAC BIOS before Windows boots? – austinian Jul 08 '15 at 18:36
  • There is no options for a factory restart when you hit ctrl d on start up. – Dk 68 61 63 6b Jul 08 '15 at 21:48
  • Does the DRAC show up as an installed device in the OS you're trying to manage it from? Does your screen look like https://www.youtube.com/watch?v=gz60zgxqwRM#t=07m40s when you boot into the DRAC ROM? I don't have a DRAC 4/p handy, so I don't know what it is that you're looking at when you say that the option isn't there. A picture would be helpful, since I can't seem to easily find screenshots for the DRAC ROM. – austinian Jul 09 '15 at 01:44
  • Its actually a 4/I card. Here are some screen shots. http://imgur.com/Qpbkrkk http://imgur.com/3TMur4y I have also looked over this but it has not seemed to work http://commweb-ps3.us.dell.com/support-forums/servers/f/177/t/19474001 – Dk 68 61 63 6b Jul 09 '15 at 12:52
  • Have you been trying things from the manual? http://www.dell.com/support/home/us/en/19/product-support/product/dell-remote-access-cntrllr-4-v1.70/manuals – austinian Jul 09 '15 at 14:21
  • And does the device show up as installed in Windows? Are you using the right version of the DRAC management tools? – austinian Jul 09 '15 at 14:28
  • How can you tell if its installed under windows ? and I am using the right tools – Dk 68 61 63 6b Jul 09 '15 at 18:21
  • Check if it shows up in the device manager? The drivers install when you install the OpenManage Server Administrator Remote Access Components when the device is installed. – austinian Jul 09 '15 at 19:57
  • It does show under device manager. So it's installed. – Dk 68 61 63 6b Jul 09 '15 at 23:10
  • Are you executing the commands from an elevated command prompt? Can you try flashing the firmware? – austinian Jul 10 '15 at 02:34
  • I have been running the command from administrator. How would I go about flashing the drac? – Dk 68 61 63 6b Jul 10 '15 at 12:44
  • You can usually obtain the flash utility and ROM file through Dells support website, though you may have to contact Dell support for the correct link if it's difficult to find. – austinian Jul 10 '15 at 12:52
  • I have flashed the drac but the credentials stay the same – Dk 68 61 63 6b Jul 13 '15 at 15:20
  • Flashing the DRAC doesn't change the settings, but may help you execute the RACADM command – austinian Jul 13 '15 at 18:27

1 Answers1

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You have to reboot and press f2.

Then, go to iDRAC settings in system setup. Then click Reset iDRAC configurations to default on all of them. Then Click Yes to confirm, and then click Back. Then Click Finish.

If you use racadm for DRAC 4 then it appears your command does not have the correct syntax, try:

racadm config -g cfgUserAdmin -o cfgUserAdminPassword -i 1

And if you have DRAC 5 (for anyone reading):

racadm config -g cfgUserAdmin -o cfgUserAdminPassword -i 2

After this your password should be reset to whatever is specified in the command.

@DK 68 61 63 6b meet 2600 IRC, try every saturday night, will be there

hax_neo_2600_IRC
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