I've recently run into a problem where an employee had to leave quite suddenly and didn't have time to reassign or even note all of the cases they were working on, as a result I've decided the best course of action would be to enable an autoreply whenever anyone contacts him through his company email.
The issue i'm coming accross is that his Active Directory account has been disabled for security reasons, this means I can't use my normal method of assigning a generic admin account access to his mailbox and configuring it through there, it also means I can't use an exchange rule, or by extension an office365 rule.
I need about 275 Charachters minimum because I need to list 3 seperate mail addresses, so a tooltip alone is out of the question sadly.
My current way of thinking is to just assign his email address to a temporary account or recreate his account with alternate credentials, but this is certainly not best practice.
any help would be much appreciated.