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In our environment, we are using Outlook 2010 version 14.0.7. Under the file tab in Outlook, I want a specified user to have the option to go to 'Cleanup Tools' and then click on 'Archive' but it is greyed out. We use Exchange Server 2010 sp1 for mail and 'Enable Archive' is not set on any of the mailboxes. There is one user who has the ability to go to that and I see nothing different set on that user's account, we are all set up identically. How do I enable this feature please?

Jericho
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  • Before you go about enabling it, are you licensed for it? You require an Exchange Enterprise CAL for each user that archives. – HopelessN00b Feb 11 '15 at 20:49
  • Yes, I am licensed for it. – Jericho Feb 11 '15 at 20:53
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    The Exchange `Enable Archive` doesn't have anything to do with the Outlook client being able to use the Archive function. Enabling Archive in Exchange server enables the Archive Mailbox for the user, which as @HopelessN00b stated, requires an Enterprise CAL. The Archive function in Outlook allows a user to archive their email to a PST file. If the Archive option isn't available in Outlook then it's been disabled by Group Policy. – joeqwerty Feb 12 '15 at 03:41
  • so why is there one user who doesn't have it disabled? We are all under the same group policy as we are all in the same domain. – Jericho Feb 12 '15 at 14:29
  • Have you confirmed there is indeed such a GP setting in place? – I say Reinstate Monica Feb 15 '15 at 03:31
  • Twisty, I confirmed this. There is no GP setting in place. – Jericho Feb 17 '15 at 16:29

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