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I am trying to set up a test rack of legacy satellite communications equipment, and part of the configuration requires that I map a network drive on a PC (in this case, it's an IBM eServer xSeries 305 running Windows 2000 Professional), pointing to a device (a very old IP encapsulator) which is running Windows NT.

I know from old documentation that mapping the network drive on a Windows XP machine, pointing to this specific model of Windows NT device (running the identical release of Windows NT), was possible. However, I have no Windows XP machine, and no documentation which would imply that the Windows 2000 configuration would work differently.

When I try to map the drive on the Windows 2000 machine, using the "Map Network Drive" dialog in "My Computer", I get the error "The Remote Computer is not available". If I intentionally attempt to map to a nonexistent IP address, it will instead return "The network path cannot be found."

The two devices are in the same VLAN, and the same network, connected by switchports on a router. On the Windows 2000 PC, I can open a VNC connection to the Windows NT device with no problem.

I've found a handful of troubleshooting steps online which were applicable, but didn't resolve the issue:

  1. The "Server" service is running on the Windows NT machine.
  2. The target drives and folders are shared with "Everyone" on the Windows NT machine.
  3. Enabling or disabling "File and Printer Sharing" on the Windows 2000 machine has no effect.
  4. Placing both devices into the same workgroup had no effect.

I understand that this may be too narrow of a problem for this site, so to frame the issue in a broader sense, here's what I'm looking for:

  1. Is there any method of mapping a network drive which will generate a more useful/specific error than "The remote computer is not available"?
  2. Is there a backwards-compatibility limitation with mapping network drives between different versions of Windows (especially pre- Windows 7)?
  3. If there is a backwards-compatibility limitation, can it be overcome?

I appreciate any information to those three broad questions, or any advice about my specific issue which could help me narrow down the problem.

Liesmith
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    My condolances... – Mark Henderson Nov 05 '14 at 19:43
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    How about the Net Use command? – Davidw Nov 05 '14 at 19:45
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    Possibly related question: http://philosophy.stackexchange.com/questions/2879/rationality-of-suicide – Ryan Ries Nov 05 '14 at 20:20
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    @RyanRies That was one of the troubleshooting steps I considered when I hit day three of this problem, but I decided I didn't want to give Windows NT the satisfaction. – Liesmith Nov 05 '14 at 20:22
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    @Davidw Thanks for this; I hadn't heard of the Net Use command. I'll try it out and update the question if it works out for me. At the very least, it will give me more control over how the drive is mapped. – Liesmith Nov 05 '14 at 20:23
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    @Liesmith If `NET USE` brings no joy, there's `SUBST` which might be work a shot. – jscott Nov 05 '14 at 20:47
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    Could the key be in netbios over tcp/ip being disabled maybe? – Falcon Momot Nov 05 '14 at 23:20
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    @FalconMomot, that was it! I enabled that, and I was able to create the drive successfully. As a bonus, Davidw was also correct: when I tried to add the drive with the "Net Use" command, it gave me an actual error number: "System Error: 51". I was able to Google that and it pointed me back to the netbios over TCP/IP solution. FalconMomot, please add your suggestion as an answer and I will select it. Thank you everyone for your assistance with this, it was driving me insane. – Liesmith Nov 06 '14 at 00:01

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It sounds like maybe NetBIOS over TCP/IP isn't enabled on one or both of the computers. You've ruled out a routing issue already. That feature is in the network adapter's TCP/IP properties, and in such old versions of windows, it isn't a default.

Falcon Momot
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  • I enabled NetBIOS over TCP/IP on the Windows 2000 machine, and I was immediately able to map the drive without any further problems. For the reference of anyone who stumbles over this page in a future search, attempting to map the drive with the "net use" command before enabling NetBIOS over TCP/IP would return "System Error: 51". – Liesmith Nov 06 '14 at 17:45