We have an Windows 2008 R2 server which is used as file server.
At the weekend my colleague makes a file-backup via backup exec. We do this on many servers but only this one make problems. We have this issue for about four weeks.
Backup Exec starts at saturday night and fails every sunday at nearly the same time: 8:18.
The erorr meassage we recieve in Backup Exec is this one: "e00084f8 - The network connection to the Backup Exec Remote Agent has been lost - Check for network errors" - see more information here about this error here: http://www.symantec.com/business/support/index?page=content&id=TECH153800&actp=search&viewlocale=en_US&searchid=1412580918437
i didn't know what could be the problem, because our monitoring didn't show any network problems as mentioned in the error message. Both servers (file server and backup server) were reachable during the whole time. But then i checked the event-log on the fileserver and saw, that in 4 cases the "Virtual Disk Service" has stopped at nearly the same time as backup exec gets the error.
8:17 - Virtual Disk Service - Service was stopped - Event-ID 4.
So i think this is the problem. But what can i do? Is the virtual disk service needed, or can i just test to disable the service? Or has anybody else had a similar problem?
The Server is a HP ProLiant DL180G6.
By the way: After the error occurs backup exec starts again and is successful. But because there are so many files the backup needs time till early Tuesday!