I have reset the user's password (not locked out), and verified the problem myself with their password on another machine (via Terminal Services). Native outlook on TS session launches fine, without prompting, though accessing through Citrix Access Gateway published apps page opens the Outlook app, but continually prompts for password, and after several attempts shows the 'do you want to work offline' box.
I have deleted the user profile and associated registry entry on both Xenapp hosts, but still get the same issue.
Outlook 2007 on Windows 2003 R2 XenApp hosts.
I am not a XenApp specialist.
Where should I look to begin to troubleshoot this issue please?