I'm not sure if this is the right place to post this, so forgive me if I am out of line.
I'm having some printer problems with our server.
When I look at the printer connected to our network, I see a whole bunch of documents in the queue. Usually when I encounter this problem, I can just clear the jobs in the list or clear the printer spool and the issue goes away. This time, none of it is working. When I access the printer from a web browser, it shows no documents in the queue.
Here's what I've tried:
- Canceled all of the jobs - they all show as 'deleting' in the list.
- Cleared printer spool while printer was on.
- Turned off printer, waited a few minutes and then cleared printer spool, turned it back on.
- Went to printer spool directory to clear out files, there were none.
- Removed network cable from printer and plugged it back in.
- Restarted printer.
- Restarted computer.
- Removed shared printer.
- Re-added printer.
- Reinstalled printer drivers.
- Restarted computer.
- Tried to print from another computer in the network, got stuck in queue.
- Checked connectivity, it is fine.
- Changed printer settings (turned off bi-directional printing)
The actual printer shows no documents in queue. I can go to the printer and print a scanned document. It's only when checking from a computer that it shows a huge backlog. I can't print a test page. Any program I try to print from crashes between clicking the print button and the accounting ID screen popping up (including explore when I try to print a test page), but the document does get added to the queue.
Any other suggestions?
Printing from Windows 7 Pro to a Xerox 7655 PCL6. Nothing in particular has changed between when it was able to print and now.