A Week after changing nameservers most users are still getting old site

Question

I changed the nameservers for our client 7 days ago - their domain registrar is doteasy.com and I've spoken with them several times over the last few days. I understand that nameservers need to propagate but I don't see why this has taken so long. Doteasy just tells me there is nothing they can do.

When I check the propagation of the nameservers on sites like:

http://www.intodns.com/
https://www.whatsmydns.net/

I still see the old NS ns57.1and1.com and ns58.1and1.com and the old A record IP 74.208.118.58

Our site uptowngreenville.com should have the nameservers ns1144.websitewelcome.com and ns1145.websitewelcome.com and A record IP 192.185.122.201

We have never had a clients website take longer than 24 hours to be live/fully propagated.

I do notice when I run a check on http://www.intodns.com/ that the SOA Primary nameserver: ns58.1and1.com how can I change this?

The previous name server record will have had a very long TTL. It's now sat in client's DNS caches with that lifetime. They're not going to make a fresh DNS request until their current (old/incorrect) one dies (TTL expires). — i-CONICA, Jun 19 '14 at 14:08
@i-CONICA I can see if I check propagation on a site like `http://checkdnspropagation.com/` for example, that the TTL for the old nameservers is 86400 - which is only 24 hours. Although I don't know the validity of those "check dns propagation sites". — rileychuggins, Jun 19 '14 at 14:11

score 6 · Accepted Answer · answered Jun 19 '14 at 14:12

6

The problem is that websitewelcome.com effectively delegated the domain to 1and1:

$ dig NS uptowngreenville.com @ns1144.websitewelcome.com
...
;; ANSWER SECTION:
uptowngreenville.com.   86400   IN  NS  ns58.1and1.com.
uptowngreenville.com.   86400   IN  NS  ns57.1and1.com.

Also weird, when you trace the resolution, the upstream resolver gives

uptowngreenville.com.   172800  IN  NS  ns1143.websitewelcome.com.
uptowngreenville.com.   172800  IN  NS  ns1144.websitewelcome.com.

the former of which is unresponsive. That may be a stale cache, though.

FWIW, your new DNS provider does respond with the correct A record

$ dig uptowngreenville.com @ns1143.websitewelcome.com
...
uptowngreenville.com.   14400   IN  A   192.185.122.201

but as long as it serves wrong NS records, that won't help you I fear.

answered Jun 19 '14 at 14:12

Felix Frank

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why is `websitewelcome.com` (which is hostgator) delegating it to `1and1`? Should I be able to contact them and get it changed? – rileychuggins Jun 19 '14 at 14:15
Yes, you should most definitely do that. - Perhaps it's their standard practice for domains that are transferred from a different provider. – Felix Frank Jun 19 '14 at 14:22
thanks - you were exactly right. They found the 1and1 NS at hostgator and removed them. That is their default when adding a new domain to the account. – rileychuggins Jun 19 '14 at 14:52
everything should be fixed now - except I'm still seeing the old website.. – rileychuggins Jun 19 '14 at 16:22
I'm afraid you'll have to wait a final 24h TTL window. – Felix Frank Jun 19 '14 at 21:44

A Week after changing nameservers most users are still getting old site

1 Answers1