How to modify the default ticket create mask in OTRS?

Question

currently I am setting up a new instance of the Open Ticket Request System.

I wanted to know if it is possible to remove the To customer user: field in the ticket create mask, since we are not needing it.

score 4 · Accepted Answer · answered Sep 05 '14 at 08:59

4

It's a bit silly to be the default config IMO.

You can set a default and remove the requirement to pick a queue in Sysconfig > ticket > Frontend::Customer::Ticket::ViewNew

Edit both of the following : Ticket::Frontend::CustomerTicketMessage###QueueDefault - set it to your desired queue

Ticket::Frontend::CustomerTicketMessage###Queue - set it to No

answered Sep 05 '14 at 08:59

Aussie Ash

1 Answers1