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I have a strange issue where a domain user cannot print some PDF files on a terminal server.

The Xerox printer reports an "incorrect tray" error.

The same PDF files can be printed ok from the terminal server while logged in as Administrator.

Using Adobe Reader X on Windows Server 2008 SP2.

I'm not sure if this is an issue with Adobe Reader, or security on the domain user account.

Any ideas out there?

Ash
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  • Have you ruled out something in the users profile? Can you temporarily remove the users profile, and have them try again? Does this happen with a brand new user with a clean profile? – Zoredache May 06 '14 at 23:11
  • The PDF file prints ok from another domain user account. Could it be saved Adobe Reader preferences under the affected domain user's profile? – Ash May 06 '14 at 23:26
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    Maybe Adobe Reader settings, maybe the per-user printer settings for your Xerox. It is tricky to say. – Zoredache May 07 '14 at 00:42
  • Re-creating the user's Windows profile did the trick. Issue resolved. – Ash May 07 '14 at 01:30
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    @Ash you should post it as an answer an accept it. (When you can, if you can't already.) – HopelessN00b May 08 '14 at 19:32

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Re-creating the user's Windows profile did the trick. Issue resolved. I'm assuming corrupt or incorrect files under the user's AppData folder.

Ash
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