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Our users are on Office 365 (Exchange Online) and so I'm hoping this is applicable to those of you using Exchange 2013 as well, but I don't have a way to verify that.

I've never run into this before, and searching online didn't yield helpful results this time (and I'll preface that if you look around on here, I know Exchange pretty well, so no VTCing as "minimal understanding" Wesley or HopelessN00b!).

Here's what's happening:

Looking in the user's OWA in their Deleted Items folder, by default the deleted contact doesn't appear. There's just some emails.

However, if I search as shown below the deleted contact appears:

  1. Searched for the user
  2. Notice that the search is for the Current Folder (Deleted Items)
  3. Notice that it does find the contact
  4. ...and shows the full contact details on the right pane

enter image description here

However, there's no way to actually restore it. I can't right click it, I can't drag and drop it into "People" (contacts).

Anyone out there know of the proper way (without resorting to Outlook) to restore a deleted contact via OWA for Office 365 (which I'd presume is the same look/feel/functionality as OWA 2013)??

TheCleaner
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  • Not for nothing but if you can see the requisite fields (name, email address, company, phone number, etc.) you could just copy them to notepad and create a new contact with the information. – joeqwerty May 01 '14 at 16:15
  • I'm using OWA from our Exchange 2010 server and I can drag the contact from Deleted to my Inbox. From there I can right click on it (or multiple ones) and select Move To Folder and select Contacts from the ensuing pop up. Can you at least drag to your Inbox? Let me know as I have another method if you can't. – Brad Bouchard May 01 '14 at 17:00
  • @joeqwerty - yep, that's my fallback option – TheCleaner May 01 '14 at 18:06
  • @BradBouchard - negative...won't let me drag and drop it anywhere, since it only shows up on the search pane (notice the left side doesn't show any folders, just search options). – TheCleaner May 01 '14 at 18:07
  • Sorry I should have clarified what I meant; I meant from the Deleted Items menu but you clearly already stated it doesn't show there. – Brad Bouchard May 01 '14 at 18:09
  • Nope...`"Looking in the user's OWA in their Deleted Items folder, by default the deleted contact doesn't appear. "` – TheCleaner May 01 '14 at 18:10
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    `so no VTCing as "minimal understanding" Wesley or HopelessN00b!` VTC -> Restore from backups. :p – HopelessN00b May 01 '14 at 18:12
  • Have you checked this: http://technet.microsoft.com/en-us/library/ff660637%28v=exchg.150%29.aspx – Vick Vega May 02 '14 at 05:06

3 Answers3

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OK, figured it out.

If this happens to you, chances are it is probably what my user was experiencing and what I had to decipher.

The picture in the OP is as accurate as OWA can get it, but it isn't "true". The actual contact wasn't deleted at all (confused yet by the pic? me too)...but instead it exists in the Conflicts folder under Sync Issues. In the case of my user, he had 3 different Sync Issues folders.

Looking in the Conflicts folder(s) I found multiple contacts from the past 6 months.

WHY?

It would appear to be a known syncing issue between Outlook/Exchange and Outlook 2011 for Mac. Further complicating it, the user has an iPhone syncing email, plus 2 other Macs that also have Outlook 2011 installed and syncing.

So, I restored the latest conflict contact for the user. There isn't a great way to prevent this type of syncing issue, short of limiting the user to a single email client.

However, this does at least explain why the OWA interface looked messed up and where the contact truly did exist, which wasn't where OWA was showing it to exist.

FOR REFERENCE INFO:

Conflicts Contains all the multiple copies of conflicting items in your mailbox. An InfoBar at the top of the original item advises you that a conflict for this item exists. The conflicting item is stored in the Conflicts folder. Clicking the InfoBar will bring up a list of conflicting items and allow you to resolve the conflict by determining which item you want to keep.

If you have made changes to an item, but are not seeing the updated item in your Navigation Pane folders, check for an InfoBar notice at the top of the item. If you cannot find the original item, check the Conflicts folder. It is possible that your changes caused a conflict with the original item, and the changes will exist in the Conflicts folder. - http://office.microsoft.com/en-us/outlook-help/synchronization-error-folders-HP010102440.aspx

TheCleaner
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The other option which you may have tried is to Right Click Deleted Items and select Recover Deleted Items. It will bring up all deleted items and then you click on the contact, or contacts, and select Recover. I just tried that as a test and the Contact I deleted shows up there. I then selected Recover and it allows me to select the folder (Contacts, Calendar, Mail, etc.) where I want it to be recovered to. Have you tried that?

Brad Bouchard
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In my case the contacts I deleted through my phone did not show up in the recover deleted items. The concept of searching for them in delete items was a good one. Ultimately the best way is to use the Discovery Management feature in the Exchange Control Panel and search for them. It is a bit arduous but is thorough and you will get them. Obviously you will want to do this before the 28 days.

Jason D'Rion
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