I need to reset the password on a Dell PowerVault MD3000. I have the necessary password reset cable and am able to get to the point where I am prompted for the "password from Dell Technical Support" (see ftp://ftp.dell.com/Manuals/all-products/esuprt_ser_stor_net/esuprt_powervault/powervault-md3000_User%27s%20Guide_en-us.pdf). Unfortunately, since I got the device from ebay, Dell Technical Support wants proof of transfer of ownership before they'll provide any support. I can't provide such, as I don't know the original owner's contact details.
Does anyone know if this password is specific to the unit, or if it is a generic password, and if so, how I can obtain it?