My organisation are adopting Dynamics CRM, and we/they primarily want to use it via the Outlook extension/client. The problem is that we have workflows setup to send emails and notify users whenever a case is created, with a URL to that case.
Is it possible to construct a URL that will open only with the Outlook Dynamics plugin/extension?
Currently it opens in the default browser, and since we are a technology company, a lot of us don't have IE as the default browser. This problem could be mitigated slightly if Dynamics CRM actually worked in any browser (other than IE).