The previous network admin moved everything over from Exchange 2003 to exchange 2010. Ever since that was done, neither the global address book nor offline address book list any of the new users that have been created since that migration. I went into Organization Configuration mailbox and tried to update the offline address book and got this error:
Failed to generate the content of the offline address book 'default offline address list'. two possible reasons for the failure are that the system attendant service is not running or you do not have permission to perform this operation.
What is really strange about this issue is that the GAL works fine on OWA.