Outlook crashes on certain emails
We are using Outlook 2003 with an exchange server. One users Outlook keeps on crashing when certain email comes in but it is not just off one person. I have ran a repair of the outlook file, I have turned off any addins and antivirus software. I have looked on Google but cannot find any answer to this. The error is
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 11/06/2012
Time: 15:12:51
User: N/A
Computer: ACER-4532DF3AFB
Description:
The description for Event ID ( 1000 ) in Source ( Microsoft Office 11 ) cannot be
found. The local computer may not have the necessary registry information or message
DLL files to display messages from a remote computer. You may be able to use the
/AUXSOURCE= flag to retrieve this description; see Help and Support for details.
The following information is part of the event: outlook.exe, 11.0.8326.0, 4c1c2372,
mshtml.dll, 8.0.6001.19222, 4f4f570d, 0, 00003233.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 38 00 33 00 0...8.3.
0050: 32 00 36 00 2e 00 30 00 2.6...0.
0058: 20 00 34 00 63 00 31 00 .4.c.1.
0060: 63 00 32 00 33 00 37 00 c.2.3.7.
0068: 32 00 20 00 69 00 6e 00 2. .i.n.
0070: 20 00 6d 00 73 00 68 00 .m.s.h.
0078: 74 00 6d 00 6c 00 2e 00 t.m.l...
0080: 64 00 6c 00 6c 00 20 00 d.l.l. .
0088: 38 00 2e 00 30 00 2e 00 8...0...
0090: 36 00 30 00 30 00 31 00 6.0.0.1.
0098: 2e 00 31 00 39 00 32 00 ..1.9.2.
00a0: 32 00 32 00 20 00 34 00 2.2. .4.
00a8: 66 00 34 00 66 00 35 00 f.4.f.5.
00b0: 37 00 30 00 64 00 20 00 7.0.d. .
00b8: 66 00 44 00 65 00 62 00 f.D.e.b.
00c0: 75 00 67 00 20 00 30 00 u.g. .0.
00c8: 20 00 61 00 74 00 20 00 .a.t. .
00d0: 6f 00 66 00 66 00 73 00 o.f.f.s.
00d8: 65 00 74 00 20 00 30 00 e.t. .0.
00e0: 30 00 30 00 30 00 33 00 0.0.0.3.
00e8: 32 00 33 00 33 00 0d 00 2.3.3...
00f0: 0a 00 ..
When I open the email via web access it opens okay.