I have a linux server (opensuse 12.1) running OTRS 3.0.10.
And a primary domain controller running Windows Server 2008R2.
I've followed the howto page here and here.
Obviously the Net::LDAP perl module is installed.
However I cannot actually connect to AD.
Here's an excerpt from my configuration file in OTRS:
/srv/otrs/Kernel/Config.pm
#Enable LDAP authentication for Customers / Users
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '10.0.1.26';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=D1OU,ou=D1Users,dc=domain,dc=org,dc=za';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'Password';
#CustomerUser
#(customer user database backend and settings)
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => '10.0.1.26',
BaseDN => 'OU=D1OU,OU=D1Users,DC=domain,DC=org,DC=za',
SSCOPE => 'sub',
UserDN =>'otrs',
UserPw => 'Password',
},
# customer unique id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
#[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
And here's the error I'm getting:
ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Mon Apr 30 10:50:52 2012
Message: 0000208D: NameErr: DSID-0310020A, problem 2001 (NO_OBJECT), data 0, best match of: 'DC=domain,DC=org,DC=za' ^@
Traceback (13338): Module: Kernel::System::CustomerUser::LDAP::CustomerUserDataGet (v1.62) Line: 614 Module: Kernel::System::CustomerUser::CustomerUserDataGet (v1.61.2.1) Line: 283 Module: Kernel::System::CustomerAuth::Auth (v1.34.2.2) Line: 166 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.56.2.5) Line: 203
Module: ModPerl::ROOT::ModPerl::Registry::srv_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.43.2.1) Line: 204
Module: ModPerl::RegistryCooker::run (v1.43.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.43.2.1) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
I have a primary domain controller at 10.0.1.26 which is called: servername.domain.org.za.
The pre-windows2000 domain name is MYSERVER which is also the pre-Windows2000 server name.
I created a user otrs which resides in the OU (organizational unit) D1OU/D1Users and is a member of the group Domain users and which has a non-expiring password (not 'password' of course, but something stronger).
What I tried
I've tried to get Winbind to talk to active directory, but it refuses unless I use the pre-Windows2000 credentials (MYSERVER works, domain.org.za does not work).
Other than that Winbind gets the data out of Active Directory with no problems.
How do I fix this?
I don't have a problem with supplying pre-windows2000 domain specs in the Config.pm file, but I don't know the format.
I would love to put proper LDAP params in, but perhaps I'm missing something.
So the question is, what do I need to change in Config.pm to get OTRS to authenticate against my AD?
