eI have an issue where all in suddent, all blackberry devices won't sync anymore for calendar. I don't have much on hand experiences with Blackberry environment.
I use Exchange 2010 SP1 with Update Roll up 6 and Blackberry Enterprise Server Express for Microsoft Exchange Version 5.0.3 (Bundle 12).
Steps that have been taken trying to solve the issue:
Stop the Blackberry Service in right order as per this guide: http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB13718&sliceId=SAL_Public&command=show&forward=nonthreadedKC&kcId=KB13718.
Reboot the actual Blackberry server.
None of them have fixed the issue. Can somebody help me to solve this issue? I think I need to start from beginning again to troubleshoot this, any thought to look at the system log in Windows Server 2008.
In the past, normally, rebooting the BES Server will fix all of the issue. However, that does not apply with my case now.
Thank you in advance for your help.
Additional Information:
- I have a lots of Error in the Event Viewer - Administrative Events from Source Blackberry Synchronization Service with Event ID 16076: [SYNC-UserControl] Exception occurred when processing the batch sync request, last action id is 0. [{User 1 Full Name}:2]. The weird thing here, it is only happening with one user only mentioned in {User 1 Full Name}. However, all Blackberry devices can't sync the Calendar.