Is it possible to remote control / shadow more than one user on Server 2008 R2?
In our organisation we have a quite a few people who work from home and are located across the country. They all log onto our server using Remote Desktop and they work on the server. The team supervisor is currently having to shadow each user individualy when they have a query / problem. Is there a way we can shado more than 1 person at a time so that we can quickly fix/answer small querys whilst tackling bigger issues?
If its not something that can be done natively in Server 2008 R2 is there a 3rd party option to allow this?