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At my work, we have set up an OpenVPN system for our remote users to access the machines in the office. The office machines are set up on a domain. I have created a domain user for her.

A new employee is having difficulty accessing the servers. She connects to the VPN successfully, but then can't actually do anything with it.

  • If she types in \servername, a username/password box comes up. If she enters the username and password I've given her, it thinks for a minute then displays the username/password request again. It doesn't give her any error message, just asks for a password again.
  • If she tries to access the system using Remote Desktop, she gets as far as the login screen, and when she tries to enter it, the machine gives her "Username/password incorrect".

These both occur whether she enters the username as "username" or "domain\username".

Any ideas?

Steven Monday
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Margaret
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1 Answers1

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If she can access the server via RDC and it displays wrong username and password I don't think it has anything to do with the OpenVPN connection but rather her credentials. I would check to make sure her username, password and domain are correct.

kernelPanic
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  • Apparently I will never be a tech support person. The thought that she might be typing the password incorrectly was the *last*, rather than *first* thought... :$ – Margaret Nov 17 '10 at 11:44