Background: Company uses Microsoft Exchange, has several email accounts that need checking(contactus, faxes, admin, comm, etc). Several employees (over 10) check these accounts throughout the day. Once an email has been dealt with, the employee has been directed to archive the email in a respective folder (DONE, Called, etc).
Problem: Employees archiving(hiding) emails in random boxes (DONE2019) without addressing them.
Question: How can employers track compliance? I was asked to investigate if it is possible to add a "note" to the email prior to archiving it, or if there is any way to know which employee archived the email.
Reason: If employees know that actions are able to be tracked the likelihood of this issue continuing are small. (Test emails are already sent to random boxes, which is how the issue was discovered)
Than you!!!