I have been struggling with this all day. Going on day 2.
I created a support.oracle.com account and can login, however I am redirected a page asking for a Support Identifier. I do not have one, reading it says it would have sent with the registration email, it was not.
See attached email
I called customer support, they asked me what product I was trying to patch, "Java SE"
Specifically "Oracle Java SE 1.7.0_301 / 1.8.0_291 / 1.11.0_11 / 1.16.0_1 Multiple Vulnerabilities (Apr 2021 CPU)" from the nessus scans.
They asked me who paid for the license, "There is there a license?" I called sales, they said I would need to get in contact with my org administrator to get the CSI, that is me, I just setup the account yesterday.
Am I doing something wrong? How to get patches for Java SE?