note: question has been reviewed after suggestions it could be opinion based
We recently suffered an outage due to a popular big provider's datacenter fire.
Our public cloud instances hosted in that datacenter disappeared from the hosting panel.
The backup snapshots of our instances disappeared from the backups panel.
What I would like to know is, is the provider fair and genuine advertising this product as a cloud?
For such a disastrous event, ok to have outage and downtime but I was surprised to have both instances and backups only available at the same site, and disappear all at once. This wasn't something I expected unless meteorites or tsunamis involved.
Disclaimer: I don't want to blame anyone. I have no doubt the provider is right at contract terms. And if SLA was violated, there will be compensation. No, I didn't read the contract terms. I'm not willing to sue anybody. Also, I'very glad no humans where injured. I just want to know if you think this product is into or out of the cloud definition.
We had full daily off-site backups taken at 4 am each day. By that time the datacenter was offline yesterday. That's what the customer could afford and the possibility of loosing 24h of history was definitely accepted. Not expected.