0

Our company currently runs two bare metal servers. Each server has its own installation of Exim (although Exim likely isn't the problem here).

Let's call them:

mail1.domain.com

mail2.domain.com

Both servers have identical email addresses and passwords configured for all of our team's accounts.

For years I've been using Outlook 2010 and I've always simply added them as mail1 and mail2 as two separate accounts; it's worked great. One account, mail1.domain.com would receive firewall and system-related email while mail2.domain.com would receive all team-related email. So it's the same email address, same password, but different incoming & outgoing servers configured in Outlook, which always resulted in two separate accounts.

However, I recently upgraded to Outlook 365 and now I'm having trouble creating the separate accounts. Outlook 365 either attempts to merge them into a single account, or in the case of another team member, won't allow him to create the second account for mail2.domain.com resulting in an "Email already added" error when attempting to use the "File > Add Account" wizard to add the second account. Not sure why it would matter, but I'm using IMAP and he's using POP.

I may have to try Thunderbird for one account and Outlook for the other; don't' want to do that.

Thanks for any advice...

Michael Hommé
  • 133
  • 5
  • Wouldn't it be easier to create shared mailbox with separate names and attach it to the desired team members? If not, best to contact Microsoft support through your Admin portal. – JurajB Jan 23 '20 at 03:11
  • to be honestly i agree with jurajb if you migrate to a new service you want to get rid of the old stuff. so plan first and migrate the accounts to a single one. no person is needing 2 accound for 2 mail servers for 1 addresses – djdomi Jan 23 '20 at 07:25
  • Agree with JurajB, shared mailbox seems to be a better choice. – Joy Zhang Jan 24 '20 at 08:23

2 Answers2

0

I have the same situation and was wondering if you found a solution, other than using an older version of Outlook.

Woodie Sayles
  • 1
  • This does not really answer the question. If you have a different question, you can ask it by clicking [Ask Question](https://serverfault.com/questions/ask). To get notified when this question gets new answers, you can [follow this question](https://meta.stackexchange.com/q/345661). Once you have enough [reputation](https://serverfault.com/help/whats-reputation), you can also [add a bounty](https://serverfault.com/help/privileges/set-bounties) to draw more attention to this question. - [From Review](/review/late-answers/513917) – Dave M Mar 07 '22 at 22:35
0

After several attempts to use Outlook's option to "set up my account manually" Outlook continued to take over and "detected" my incoming/outgoing settings based on the email address (which was the same on the two servers). After my unsuccessful attempts, I allowed 365 to create the two accounts the way it wanted to then I manually changed the incoming/outgoing servers. After that, Outlook separated them as it had in previous versions. Note: I was only able to get this working with IMAP. That said, I agree with the others. Having the same email account on two servers is not ideal but for now, that's what I needed to do.

Michael Hommé
  • 133
  • 5