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I bought a bracelet from Buzz Bargain(Sorry for advertisement) and it deducts 2.99 from my account and then they send me an email saying that we will deduct 49.9 USD after a month for a subscription to which I didn't subscribe.

Now they ain't replying me. So I want to ask will they deduct me that 49.9 USD without my permission? If yes, what am I supposed to do now?

Chaminda Bandara
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Arsalan Khattak
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1 Answers1

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I bought a bracelet from buzzbargain (Sorry for advertisement)

Not much of an advertisement given the rest of your post :)

then they send me an email saying that we will deduct 49.9 USD after a month for a subscription to which I didn't subscribe.

They state it within their Terms, specifically 8.1 - 8.3. Effectively, you weren't just purchasing a bracelet; you were subscribing to their site which permits you to purchase the bracelet at their low price. And by default, it looks like you had their package b:

(b) 12-month membership: - no initial charge; then £49.95 on the 45 th day after the day you purchase your subscription; and then £49.95 every 365 days.

This is not an uncommon scam, er, "business model."

So I want to ask will they deduct me that 49.9 USD without my permission?

Very likely, unless you cancel. (Not completely unlikely, even if you do - so pay attention!)

If yes, what am I supposed to do now?

Those same terms indicate the procedure for cancellation:

8.5 Your right to cancel your subscription. You can cancel your subscription at any time by calling [1-855-984-9495] or emailing us at [support@buzzbargain.com]. If you contact us to cancel, we will terminate your subscription within [2] working days and your access to our VIP store will terminated. We will also discontinue any future charges to your payment card for any future product shipments but please note that you will still need to pay for any products that have already been shipped prior to cancellation. If a billing period has already started, you will be charged pro rata for the relevant period up to the date of cancellation.

I recommend calling and emailing them, and keeping records of both - time of call and name ("Bob") of whoever you speak to, and your email and any responses. Make it clear that you are cancelling, that you were not aware this was a subscription, and that you will initiate a chargeback dispute if the annual fee is charged despite your attempt to cancel.

Print that email out. Wait. Watch your statement.

If they do charge you, take the printout to your bank and file a chargeback.. I have had to do this in your exact situation, and I got my money back.

And if your cancellation email/phone is calm and clear, it's likely the merchant won't even try - they lose money on chargebacks, and it's not worth their time to charge someone where they know they'll likely be contested and lose.

I don't know of a way to block a transaction before it happens - and I asked last year, when someone managed to start charging their Netflix to my card. The bank said all they could do was chargeback the charges once they cleared. Netflix was able to chargeback them from their end, which saved me the paperwork.

gowenfawr
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  • Is there any way to block transaction before that happens ? – Arsalan Khattak Aug 08 '18 at 16:45
  • @ArsalanKhattak no, see the end note I added, but also notice that there is a "Cancellation" method which should prevent them from charging you the 49.95 (again, see the updated answer). – gowenfawr Aug 08 '18 at 16:56
  • They are offering 24/7 support but they ain't responding to my mails. Let's see what happens in next 2 days. I already sent them email requesting to cancel my subscription. – Arsalan Khattak Aug 08 '18 at 16:59
  • @ArsalanKhattak try the phone, too. Write down when you called and who you talked to. A lot of places ignore email (so little effort required to send) but pay attention to the phone (someone motivated enough to call is motivated enough to be persistent about their concern). – gowenfawr Aug 08 '18 at 17:12
  • I would like to add here is that I just checked my gmail and the email they sent me has this line "support@buzzbargain.com via shopify.com " Which means this is all done through shopify? What do you comment on this ? – Arsalan Khattak Aug 08 '18 at 17:14
  • @ArsalanKhattak [Shopify](https://en.wikipedia.org/wiki/Shopify) is the platform they run their store on. There is next to zero point in asking Shopify about this; they just provide the plumbing. – gowenfawr Aug 08 '18 at 17:16