Im having some issues on a piece of specialist desktop software (windows wise im running W10) and i need to get a professional in to assist. Ive found someone who runs an online support service for this piece of software and offers support remotely using a programme called VNC single click.
Ive spoken to the professional and as far i can see he knows his stuff and there are other signs he is a legitimate business and not a scammer. But regardless someone who i have never met is going to have access to my computer, even if im present at the time.
What would be some tips to protect my self from / mitigate any possible damage, either in terms of file / data theft and / or them installing malicious software (or anything else).
My thoughts so far are to :
- create a separate user account with non admin privilege when speaking with him.
screen record the session so i have a record of what they did, incase i need to reverse engineer it.
would another screen share client offer better protection ? Perhaps by only giving him point and click access and no command line or file upload access ?
Any other tips / ideas ?