Introduction

Follow this guide to replace the power supply on your Xbox One X model 1787. You might do this if other troubleshooting methods aren’t working to fix power-related issues with your console.

Turn off the console and unplug any cables before beginning this guide. Follow general electrostatic discharge (ESD) safety procedures while repairing the console.

  1. a1Jnvh6XVQ5QkL1Q
    a1Jnvh6XVQ5QkL1Q
    V2GvoT13WbGgDfmL
    • Use blunt tweezers to peel off the sticker covering the right-side screw on the back of the console.

    • Before starting this guide: Turn off the device. Then, unplug any cables from the console.

  2. okHnoANmB4YTQPjA
    • Use a T10 Torx screwdriver to remove the two 12.6 mm–long screws located on the back of the console.

  3. OS6aOtKyOxWHDmMh
    OS6aOtKyOxWHDmMh
    OkI6ehE3Pt4NTStX
    • Rotate the console 90 degrees.

    • Pull the front of the upper plastic case horizontally toward the front of the console until it comes to a stop. This slides the clips out of the slots on the upper plastic case.

  4. jMdknMDhnK5rXcbP
    jMdknMDhnK5rXcbP
    aO4bmtyGx5Qn1MT4
    • Rotate the console 90 degrees so that the back is facing you.

    • Lift up the left side of the upper plastic case (as viewed from the back of the console), stopping when it won’t lift any further.

  5. HFrlZAatDG5tJGqB
    HFrlZAatDG5tJGqB
    lc3HnwBWa1CO1fLB
    JC2WqUhCDhCuRWTZ
    • While continuing to hold the left side of the upper plastic case, push up on the right side to move the right-side screw boss out of the way.

    • If pushing up on the case doesn't work, try moving it in different directions until it can swing open.

    • Swing the upper plastic case open to 75 degrees.

  6. JHeFXDEhJ3CAqOPp
    JHeFXDEhJ3CAqOPp
    PPvGCmrI6RLuM5iu
    • Push the upper plastic case down and away from the console to remove it completely.

    I found this step a little hard to complete. I flipped down the lock and then removed the screws. The ribbon came out much easier that way.

    metric -

  7. QEPQqDRbUZBKyGOS
    QEPQqDRbUZBKyGOS
    YrUP5Gbw4AnHIH1G
    sntyBDUuOyQPKsqE
    • Use the pointed end of a spudger, an opening tool, or your fingernail to flip down the small, hinged locking flap on the ribbon cable ZIF connector on the front circuit board.

  8. ZXKHZRdRIENrWSdp
    • Use blunt tweezers to pull the ribbon cable down out of the connector.

    What happens if I broke the connector to the ribbon cable ?

    Brandon LittleHawk -

    If you broke the cable, then one Wifi module would be broken.

    Alex Barblexi -

    Why we dont remove at first the 3 screws and lift the board a little bit, before removing the cable completely?

    Alex Barblexi -

  9. 5lwbMgrLKrnSivxR
    • Use a T8 Torx screwdriver to remove the three 13.3 mm screws securing the front circuit board to the upper metal case.

    How crucial and important is this step? I ovwrlooked it when doing this. Will this mess it all up?

    Ozzy Hernandez -

  10. bDJju2IsTToqHfOE
    bDJju2IsTToqHfOE
    lMraoAFIiUEdUW5S
    • Pull the front circuit board straight out away from the upper metal case and set it aside.

    • Grip the board on either side of where it is plugged in to avoid bending and damaging it.

    During the reassembly process, I highly recommend that you reattach and lock the ribbon cable (steps 7 and 8) before you attach the circuit board. There is plenty of ribbon to work with, and once the circuit board is attached it is nearly impossible to get the ribbon flat and aligned and pushed up into the guide. Obviously be careful you don’t yank the ribbon as you maneuver the circuit board into place, but who’s not being careful while they are doing this?

    Tim Davis -

  11. OirTiFqRdwYZeVPe
    • Use a T10 Torx screwdriver to remove the six 47.7 mm screws securing the upper metal case to the lower plastic case.

    • Use a T8 Torx screwdriver to remove the two 7.5 mm screws securing the press connector to the upper metal case.

    Must remove power supply screws as well

    Kwame Tsunami -

    Hi, this step only includes the screws needed to remove the lower metal case. Guides that require removing the power supply screws will have a step later on with instructions on which screws to remove.

    Kyle Smith -

    Why we dont't remove the hard drive screws in this step, please?

    Alex Barblexi -

  12. ADxgspIAE3SiFN1P
    ADxgspIAE3SiFN1P
    UugUflIM3LBGbqXH
    • Insert the flat end of a spudger underneath the press connector on the side opposite of the ribbon cable.

    • Use the spudger to lift the press connector up and away from the upper metal case.

    • Don't push the spudger all the way to the socket. Prying up the socket may damage it.

    • To re-attach press connectors like this one, carefully align and press down on one side until it clicks into place, then repeat on the other side. Do not press down on the middle. If the connector is misaligned, the pins can bend, causing permanent damage.

    I need to know what it calls and I will purchase the one like press connector on the upper metal case.

    Erick Rivera -

  13. cVMLmvZEpNfKCp5Z
    cVMLmvZEpNfKCp5Z
    P1e1VosDsjibwCYu
    KbCuPT1bupDOlhPU
    • Flip the console over.

    • Hold on to the lower plastic case because it is no longer attached to the metal case.

    • Lift the lower plastic case up from the metal case and set it aside.

    I had a hard time getting the bottom case back on by trying to slide it over the console. It was easier for me to place the case on the table and guide the hardware into it. There are four holes just above the disc drive that are tricky to line up if you try to slip the case back on.

    metric -

    When reassembling, ensure that the press connector and the ribbon cable are hanging outside of the chassis so that you can reattach them. The ribbon cable in particular is easy to leave inside of the case where it may get bent and crushed as you reassemble it.

    A.Kulcsar -

  14. NxSGlVpTGZuASfOb
    • Remove the two T10 Torx screws securing the lower metal case:

    • One 7.7 mm screw

    • One 11.4 mm screw

    bei mir waren beide Schrauben identisch konnte sie auch komplett versenken

    Evtl. fand vor mir schon ein Austausch statt

    André Schuler -

  15. EFDpatgJKJLS4AFj
    • Lift the lower metal case up off the upper metal case and internal components.

    • The disc drive may lift up with the lower metal case. Hold it down during this step.

    • Set the lower metal case aside.

  16. mhWeNsaZCUC2Amab
    • Flip the console over.

    • The disc drive is only attached to the motherboard by two cable connectors. Hold the disc drive when flipping the console over to avoid damaging it.

    • Use a T10 Torx screwdriver to remove the following screws securing the power supply and fan to the upper metal case:

    • Two 11.4 mm screws

    • Two 11.4 mm screws

    • One 11.4 mm screw

    Die zwei orangen Schrauben müssen aus meiner Sicht nicht unbedingt gelöst werden. Hatte Probleme die zweite wieder reinzudrehen da sich der Anschluss verschoben hatte.

    Habe Ihn daher vor Rücksetzung des Schritt 22 wieder angeschraubt. Ich konnte alle Schritte zum Rückbau Problemlos ausführen. Empfehle diesen Weg

    André Schuler -

    Somewhat superfluous - all 5 screws are identical.

    Nico Snyman -

  17. tpHNNrKaFQyyZEhG
    tpHNNrKaFQyyZEhG
    aIwdUQBupR6Bc1EP
    • Flip the console over.

    • Lift the disc drive up so that its metal tab is unhooked from the power supply.

    • The disc drive is plugged into the motherboard. Don’t bend the wires more than necessary to avoid damaging them.

    • Place the disc drive on the upper metal case so that it sits over the hard drive. You'll need enough space to unplug the power supply from the motherboard.

  18. JFSHiiaIBvCP2IOZ
    JFSHiiaIBvCP2IOZ
    YpxxgBxwGc2BsyVB
    DLMPDbUyuQQqtsvk
    • Insert the flat end of the spudger underneath the dark grey foam tape starting at the corner closest to the power supply and edge of the console.

    • Lift up the corner.

    • Slowly push the spudger through to the other side of the tape until you can see the flat end emerge.

    • Remove the spudger slowly. There are two grey cables underneath the foam tape. Try to avoid hitting them with the spudger so that you don't damage them.

  19. DrLQLXKMKsIs5Jv2
    DrLQLXKMKsIs5Jv2
    NGaoNsXvyddOfN3a
    • Lift the power supply directly upward to unplug it from the motherboard.

    • Move the disc drive further away from the power supply if you need more space.

  20. Ztqo1pWRLNIQv4TR
    Ztqo1pWRLNIQv4TR
    AXgavSiqYSEuXsII
    • Lift the power supply so that the cables are at a 90 degree angle.

    • Avoid pulling or bending the cables more than necessary to prevent damage.

  21. Ruh3JJSuVQiXQJKl
    Ruh3JJSuVQiXQJKl
    rItXNiCRT6MmPPWU
    • While holding the power supply above the console, move the two grey cables out of the plastic hook on the fan case.

  22. dUNNGMAB5pVCyYCQ
    • Set the power supply on the table.

  23. tLV4yw1LZaiOIpu5
    tLV4yw1LZaiOIpu5
    gP3JMHCvMLYyxFLE
    • Unplug the bundled cable connector connecting the fan to the motherboard by pulling directly upward.

  24. dSZfUt4EZBCVGCUB
    dSZfUt4EZBCVGCUB
    KbqdJoK4ITISaFhA
    • Lift the fan case up to remove it from the console.

  25. GfAHucylstNwA4dp
    GfAHucylstNwA4dp
    C1ayHGtKnOdRHYdu
    • Lift the power supply socket out of the upper metal case.

Conclusion

To reassemble your device, follow these instructions in reverse order.

Take your e-waste to an R2 or e-Stewards certified recycler.

Repair didn’t go as planned? Try some basic troubleshooting, or ask our Xbox One X Answers community for help.

Kyle Smith

Member since: 01/02/21

40669 Reputation

8 comments

easy to follow

jonathanl27 -

Hi all,

Did anyone have any struggles with step 7, disconnecting the ribbon cable? my cable was extremely tight, and take a lot of effort to get the cable out. I’m yet to take delivery of the new power module, but am a little concerned about the ribbon cable being damaged hence the difficulty to get out, or the potential to damage when inserting the ribbon cable back in… any suggestions welcome!

Matthew Chadwick -

Hi,

The ribbon cable in step 7 uses a ZIF connector and should be easy to remove from the connector slot. The cable may bend slightly when you pull it out and reinsert it, but avoid bending it as much as possible.

Kyle Smith -

Thanks much for this guide - made it super easy to disassemble!

Azarius -

An Excellent guide! Thank you very much for the detailed step by step and extra supporting pictures! I'm happy to report that my OneX is back up and running.

AJ Gotch -

worked a treat. thank you!

Paul Taggart -

Does anyone know where I can buy the 8 pin power switch ribbon cable? Original one is damaged.

Lee McCreery -

I have zero experience, will I be able to do it with the above guide?

Karyadarshi Yavagalu -