Transcom

Transcom WorldWide AB is a Swedish outsourcing company which provides customer care, sales, technical support and collections services through an extensive network of contact centers and work-at-home agents.

This article is about the company. For the military unit, see United States Transportation Command.
Transcom WorldWide AB
Public (Nasdaq Stockholm, ticker: TWW, ISIN SE0006168316)
IndustryOutsourcing
Offshore outsourcing
Founded1995 (1995)
HeadquartersStockholm, Sweden
ProductsCustomer relationship management, Collections, Interpretation, Legal services
Websitehttp://www.transcom.com/

The company operates in Europe, North and South America, Asia and North Africa. Transcom employs 29,000 customer experience specialists at 50 contact centers across 21 countries, delivering services in 33 languages to international brands in various industry verticals.

On December 21, 2016, Altor announced a public cash offer to the shareholders of Transcom to transfer all of their shares in Transcom to Altor. At the expiry of the final acceptance period in March 2017, Altor owned over 98 percent of the shares and votes in Transcom. The last day of trading in the Transcom share was April 10, 2017. Altor has resolved to call for compulsory redemption of the remaining shares in the Company.

Michael Weinreich was appointed President & CEO in 2017.

Locations

Transcom WorldWide has a presence of 50 contact centers in addition to a large network of home agents in the following countries: Canada, Chile, Croatia, Estonia, Germany, Hungary, Italy, Latvia, Lithuania, the Netherlands, Norway, the Philippines, Poland, Portugal, Perú, Serbia, Spain, Sweden, Tunisia, United Kingdom, and the United States .[1] On January 19, 2016 Transcom announced that because of significant losses, it would be pulling out of Colombia and considering options for Chile & Peru.[2]

Acquisitions

On 27 August 2007, Transcom announced that it had acquired 100% of NuComm International for $90 million CAD (€63 million). An initial payment of $50 million CAD (€35 million) was paid with the remainder being subject to a two tier earn-out ending in December 2008. The earn-out was based on a multiple of operating profit, capped at a maximum of 9x EBIT for the complete deal.

NuComm had revenues of $122 million CAD (€85 million) for the twelve months ended 31 July 2007. Réal Bergevin, the founder and CEO of NuComm, signed a contract to remain with the business under the new ownership.[3]

In August 2018, Transcom acquired Awesome OS, a Davao City based, e-commerce customer experience specialist.[4]

Public Image

On 6 March 2007, Transcom lost a court case implicating it as a source of email "spam". The court case corresponded with an increase in action against spammers in the UK.[5]

References
  1. "Transcom Contact centres". Archived from the original on 2008-08-08.
  2. http://www.financecolombia.com/european-based-transcom-worldwide-contact-centers-pulling-out-of-colombia-chile-peru-may-be-next/
  3. "TRANSCOM ACQUIRES LEADING NORTH AMERICAN CRM COMPANY".
  4. BrandRoom, INQUIRER net. "The many firsts of Transcom in the Philippines". business.inquirer.net. Retrieved 2019-02-22.
  5. "BBC NEWS".


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