Commbox

Commbox is an Israeli software company that provides an omnichannel customer support platform that enable companies to communicate with their customers through various digital channels.[1][2] CommBox headquarters are in Glil Yam with an additional office in São Paulo. In 2020, it was used by the Israeli Ministry of Health to provide a WhatsApp chatbot to assist Israeli civilians during the COVID-19 pandemic crisis.[3][4]

Commbox
PredecessorBumpYard
Founded2013 (2013)
FoundersEli Israelov, Yaniv Hakim
Headquarters
Glil Yam
,
Israel
Websitecommbox.io

History

Commbox was founded in Glil Yam in 2013 by two Israeli entrepreneurs named Yaniv Hakim and Eli Israelov.[5] The company received seed funding from Ewave-group where both Yaniv and Eli worked alongside.[6] Yaniv as a CTO and Eli as a marketing and business development manager.[7][8][9]

In 2020 the company rebranded and officially changed its name to Commbox, formerly BumpYard.[10] The company is an official WhatsApp Business API provider[11][12] and also collaborated with Facebook and the Israeli Ministry of Health to provide a WhatsApp chatbot to assist Israeli civilians during the COVID-19 pandemic crisis.[4][13]

References
  1. "משרד הבריאות השיק עם וואטסאפ קו סיוע מיוחד בנושא הקורונה". Maariv (newspaper).
  2. "צ'אט בוט מבוסס בינה מלאכותית לארגונים מייעל שירות וחוסך בעלויות". Walla!.
  3. הלפרין, יניב (12 March 2020). "משרד הבריאות השיק מספר ווטסאפ למידע על הקורונה". אנשים ומחשבים (in Hebrew).
  4. "מגפת הקורונה: משרד הבריאות פתח קו וואטסאפ". Ynet (in Hebrew). 12 March 2020.
  5. "CommBox Unveils A Brand-New Software Update". Startup Fortune. 28 May 2020.
  6. "כל שירות הלקוחות בתיבה חכמה אחת, מבוססת ענן". אנשים ומחשבים (in Hebrew). 30 June 2020.
  7. "Customer Support – 2020 Growth Predictions". The Times of Israel.
  8. "הקו שיעדכן אתכם על הקורונה בישראל". www.israelhayom.co.il (in Hebrew).
  9. Hamilton, Eric (17 July 2020). "CommBox Bringing an Improved Concept to Support its Vision to Become the First Autonomous Communication Center Supported by Live Agents". Tech Times.
  10. "CommBox introduces an innovative WhatsApp business omnichannel chatbot". BestTechie. 2 January 2020.
  11. "Facebook Partners". www.facebook.com.
  12. "תנו לצ'אט בוט להעצים את חוויית הלקוח". Bizportal (in Hebrew).
  13. "The education sector next in line to benefit from CommBox innovation". Newstrail. 19 November 2019.
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