Teleperformance Philippines
Teleperformance (TP) is an offshore business process outsourcing and contact center company in the Philippines. It is a subsidiary of the Teleperformance Group.
 | |
| Industry | Customer management, outsourcing, consulting, professional services |
|---|---|
| Founded | 1996 |
| Headquarters | EDSA Greenfield, Mandaluyong, Philippines |
Number of locations | 21 (as of 2020) |
Area served | Worldwide |
Key people | Mike Lytle (Chief Operating Officer) |
Number of employees | 45,000 (August 2019) |
| Website | www |
Company Profile
In 2019, Teleperformance reported consolidated revenue of $6 billion.
The Teleperformance Group operates 171,000 computerized workstations, with 300,000 employees across 350 contact centers in 80 countries and serving over 170 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance began operations in the Philippines in 1996. The company employs around 40,000 people in the country and operates nearly 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
Company Milestones
Teleperformance was established in the Philippines on April 24, 1996 with its first office located in Taguig, Metro Manila.
In 2002, the company opened its headquarters in Ortigas Center, Pasig City.
In 2006, Teleperformance opened its Bacolod site, its first site in the Visayas region.
In 2007, Teleperformance launched its largest contact center in Mandaluyong City, which later became its official headquarters.
In 2009, the company acquired opened its site at the SM Mall of Asia in Pasay City.
From 2008 to 2010, Teleperformance aggressively grew, adding two more sites in Sucat, Parañaque and in Fairview, Quezon City.
In 2011, Teleperformance further expanded with the opening of its sites in Makati and at the Cebu Business Park, its first site in Cebu.
In 2013, Teleperformance further expanded with two sites added, one at SM Antipolo and another at SM City Davao.
In July 2014, Teleperformance announced its acquisition of Aegis’ operations in the Philippines, United States and Puerto Rico from Essar Global Fund’s AGC Holdings for $610 million.
In 2015, Teleperformance opens two more sites SM Aura in Taguig City and Fairview Terraces in Quezon City
In 2016, Teleperformance launched its sites in Silver City, Pasig City and Cagayan de Oro City