TTEC

TTEC is an American business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982.[3] As of 2019, TTEC has about 50,000 employees, operating in 24 countries.[4]

TTEC
Formerly
TeleTech Holdings, Inc.[1]
Public
Traded asNASDAQ: TTEC
S&P 600 Component
IndustryBusiness process outsourcing, Offshore outsourcing
Founded1982
FounderKenneth D. Tuchman
Headquarters
Englewood, Colorado
,
United States
Number of locations
24 countries
Area served
Multi-national
Key people
Kenneth D. Tuchman (CEO)
Revenue 1.509 billion USD[2] (2018)
Number of employees
50,000
Websitettec.com

History

The company was founded in 1982 by Kenneth D. Tuchman, who is the company's chairman and CEO.[5] In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996 it completed its IPO.[6]

In 2010, acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.[7]

In 2018, TeleTech announces name change to TTEC.

Acquisitions
  • Atelka (2016)[8]
  • Connextions (2017)[9]
  • eLoyalty Corporation (integrated contact services business unit, 2011)[10]
  • Guidon Performance Solutions (2012)[11]
  • iKnowtion (2012)[12]
  • Revana Digital (formerly WebMetro, 2013)[13]
  • rogenSi (2014)[14]
  • Sofica (2014)[15]
  • Technology Solutions Group, Inc. (2013)[16]
  • Motif India infotech (2017)[17]
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References
  1. "SEC Filing". Retrieved January 9, 2018.
  2. "TTEC Announces Fourth Quarter and Full Year 2018 Financial Results". TTEC. Retrieved March 19, 2019.
  3. "Moving Forward - 2013 TeleTech Annual Report" (PDF). TeleTech. Retrieved March 19, 2015.
  4. "TTEC Fast Facts" (PDF). TTEC. Retrieved January 3, 2019.
  5. TeleTech, "SEC Filing", "TeleTech", 2003-0409
  6. "Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996". Docstoc.com. Retrieved 19 March 2015.
  7. StreetInsider.com. Retrieved 2012-08-27
  8. NearShore Americas
  9. Denver Business Journal
  10. Tech News TMCnet.com Retrieved 2012-08-27
  11. Denver Business Journal. Retrieved 2013-02-06
  12. ModernHealthCare.com. Retrieved 2012-08-27
  13. "TeleTech Completes Acquisition of Digital Acquisition Marketing Firm WebMetro". Retrieved August 12, 2013.
  14. "TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi". TeleTech. Retrieved 19 March 2015.
  15. acquired by TeleTech. Retrieved 2018-11-03
  16. NASDAQ. Retrieved 2013-02-06
  17. Reuters Brief. Retrieved 2018-11-04
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