SpeechCycle

SpeechCycle was a company located in New York City that developed technology that enabled Rich Phone Applications (RPA). RPA is a category of customer interaction solutions that orchestrate and extend enterprise systems to the end customer through a natural language interface that is accessible over multiple channels including smartphones. SpeechCycle was acquired by Synchronoss, a NJ based company, on April 2012.[1]

SpeechCycle
IndustryComputer
FateActive
FoundedAugust 2001
FounderZor Gorelov(CEO) , Ruth Brown (President), and Victor Goltsman (SVP of Operations)
HeadquartersNew York City,
New York City
,
United States
Area served
Cablevision, Charter Communications, Cox, Time Warner Cable, Mediacom, Bresnan, Verizon, and Telstra
Key people
Zor Gorelov(CEO) , Ruth Brown (President), Roberto Pieraccini (CTO) and Victor Goltsman (SVP of Operations)
ServicesDeveloping technology which enables Rich Phone Applications
Websitewww.speechcycle.com

History

SpeechCycle (formerly Telleureka) was founded in August 2001 by Zor Gorelov(CEO), Ruth Brown (President), and Victor Goltsman (SVP of Operations). The three of them had previously founded Buzz Company which was later acquired by Multex in 2000. The management team has grown to include Alan Pan (SVP of Marketing), Roberto Pieraccini (who joined as CTO in 2005), Albert Kim (SVP of Engineering), David Ho (SVP of Business Solutions) and L. Mario Mascioli (SVP of Worldwide Sales and Channels).

SpeechCycle develops complex self-service applications for troubleshooting and technical support of subscriber's services in the cable operator's space, such as high speed internet, cable TV, and VoIP-based telephony services.[2] SpeechCycle's applications have helped millions of subscribers fix common problems including rebooting their cable box, correcting their entertainment system configuration and setting up email.

In April 2010 SpeechCycle announced the general market availability of RPA Express,[3] a platform which enables the design, development, deployment, tuning, and monitoring of Rich Phone Applications and embed SpeechCycle's best practices. RPA can be deployed on premises or on demand.[4]

Customers

SpeechCycle customers include the largest cable and telecommunication operators in the US and abroad, such as Cablevision, Charter Communications, Cox, Time Warner Cable, Mediacom, Bresnan, Verizon, and Telstra.

gollark: Citing a few examples of bad things is not actually evidence of larger scale trends.
gollark: Apparently they just sit there for ages looking at things with incredibly underpowered eyes (which they're able to get useful images out of via combining images over lots of time or something) and planning, then do things.
gollark: They can do stuff like plan ambushes in advance. Very cool.
gollark: Fairly advanced cognition running on a brain several orders of magnitude smaller than a human's via ridiculous levels of timesharing.
gollark: Speaking of spiders, have you heard of Portia spiders? They're very cool.

References
  1. "SpeechCycle Official Web Page".
  2. "Acomb, K., Bloom, J., Dayanidhi, K., Hunter, P., Krogh, P., Levin, E., Pieraccini, R., Technical Support Dialog Systems, Issues, Problems, and Solutions, HLT 2007 Workshop on "Bridging the Gap, Academic and Industrial Research in Dialog Technology," Rochester, NY, April. 26, 2007" (PDF).
  3. "SpeechTek Magazine on Rich Phone Applications".
  4. "Microsoft Case Studies: SpeechCycle".
This article is issued from Wikipedia. The text is licensed under Creative Commons - Attribution - Sharealike. Additional terms may apply for the media files.