Sheila Heen

Sheila Heen is an American author, educator and public speaker. She is a senior lecturer on Law at Harvard Law School, member of the Harvard Negotiation Project, co-founder of Triad Consulting, and author of two New York Times Best Sellers - Difficult Conversations: How to Discuss What Matters Most,[1] and Thanks for the Feedback: The Science and Art of Receiving Feedback Well.[2] At Harvard, Sheila teaches negotiation and conflict management.[3][4]

Sheila Heen
Born
Des Moines, Iowa
NationalityAmerican
CitizenshipUnited States
OccupationCEO, Author, Educator, Public Speaker
Spouse(s)John Richardson (m. 1994 - present)
Children3
Academic background
Alma materOccidental College, Harvard Law School
Academic work
DisciplineLaw
Sub-disciplineNegotiation, Conflict Resolution
InstitutionsHarvard Law School, Harvard Negotiation Project, Triad Consulting Group

Biography

She received her B.A. from Occidental College and her J.D. from Harvard Law School.[5] Upon graduating law school, Heen joined the Harvard Negotiation Project in 1993 to focus on negotiation theory for practitioners. She married John Richardson in 1994.[6] She is co-founder of Triad Consulting Group, a global corporate education and communication consulting firm.[7] Her book with Douglas Stone and Bruce Patton, Difficult Conversations: How to Discuss What Matters Most (Penguin 2000) expands on the problem-solving approach set forth in Getting to Yes.[8] Leadership consultant Tom Peters writes of Difficult Conversations, “This book is mind-boggingly powerful.”[9]

Awards
  • Difficult Conversations: How to Discuss What Matters Most by Stone, Patton & Heen has been named one of 50 psychology Classics.[10]
  • Thanks for the Feedback: the Science and Art of Receiving Feedback Well by Stone & Heen won the 2015 Book for a Better Life Award.[11]
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References
  1. Landy, Heather. "The 10 best Quartz at Work stories about managing people". Quartz.
  2. "Love and Relationships Books - Best Sellers - Oct. 12, 2014 -". The New York Times.
  3. "Negotiating Difficult Conversations: Dealing with Tough Topics Productively". PON - Program on Negotiation at Harvard Law School. 8 June 2018.
  4. Tiffany, Laura (15 May 2000). "Conflict Management Expert Sheila Heen". Entrepreneur Magazine.
  5. "After Oxy". Occidental College. 21 September 2018.
  6. "WEDDINGS; Sheila K. Heen, John M. Richardson". The New York Times. 5 June 1994.
  7. DeSmet, Nicole Higgins (2 December 2013). "Taking Questions on How to Negotiate Family Conflict". The New York Times.
  8. "Harvard Negotiation Project". PON - Program on Negotiation at Harvard Law School.
  9. "What Tom's Reading". Tom Peters. 1 September 1999.
  10. "Greatest books in psychology". Tom Butler-Bowdon.
  11. "Books for a Better Life Awards - March 23, 2015". The New Sun Newspaper.
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