Mission Essential

Mission Essential
Type	Private
Industry	Language, training, technical support, intelligence
Founded	Columbus, Ohio, U.S. (2004)
Headquarters	Columbus, Ohio, U.S.
Area served	Afghanistan, Middle East, Africa, Asia, Europe, U.S.
Key people	Greg Miller-Chairman, Jon Ricker-Vice-Chairman, Albert Pisani-President, Leonard Hicks-CFO
Revenue	Less than $1 billion
Number of employees	More than 5,000
Website	www.missionessential.com

Mission Essential (formerly Mission Essential Personnel or MEP) is a government contractor primarily serving intelligence and military clients. Mission Essential got its start as the US government's leading provider of translators and interpreters. The company is based in New Albany, Ohio, with a significant office in Herndon, Virginia.[1][2]

Services

Mission Essential's goal is to deliver operational solutions for high-consequence missions to defense, diplomatic, intelligence community and law enforcement customers, as well as multinationals and friendly foreign governments. The company helps customers combat terrorism, transnational crime, natural disasters, and other hazards to global security.[3] Its three tranches of service are: Intelligence & Insight (such as All-Source Analysis and ISR operations), Development & Capacity Building (such as counter-narcotics and cultural advisory), and Readiness & Resilience (including emergency management, training, and continuity of operations). Due to the confidential nature of its work, Mission Essential does not highlight all of its accomplishments or clients.[4]

Intelligence and insight

In August 2010, the U.S. Army named Mission Essential as a winner of a five-year, Indefinite Delivery/Indefinite Quantity Intelligence Support Services contract, with a ceiling of $492 million.[5] In September 2010, Mission Essential won a spot on the multimillion-dollar Intelligence Support Services – Afghanistan (ISS-A) contract vehicle providing MULTI-INT operations in support of CENTCOM.[6] The company won three task orders on ISS-A providing MULTI-INT operations support in March 2012 and another in September 2013.[7] Mission Essential has also won work with the Defense Intelligence Agency on the Solutions for Intelligence Analysis (SIA) II vehicle.[8] Intelligence analyst Marisa Freese, who joined the company after her time serving in the military, said, "Mission Essential gives me an opportunity to continue working in the Intelligence Community. The work is really important. Everything we do is to protect our nation's security."[9]

Development and capacity building

Mission Essential and its staff have assisted US security interests, including capacity building, counter-narcotics, multi-national law enforcement, and border management. The company's law enforcement subject matter experts has included former top DEA operative Mike Vigil, who infiltrated drug cartels during his decades with the DEA[10] as detailed in his memoirs "Deal."[11]

2009 Maersk Alabama hijacking

In April 2009, Somali pirates hijacked the Maersk vessel Alabama and took the ship's captain and crew hostage. A Mission Essential interpreter assisted negotiation with the pirates during the crisis, alongside a Navy SEAL team. The linguist earned the pirates' trust, and after four days of negotiations, convinced the pirates to allow their boat to be towed behind the USS Bainbridge, until U.S. snipers killed three of the pirates and captured a fourth, Abduwali Abdukhadir Muse, rescuing the hostages and ending the crisis.[12]

The linguist was portrayed in the 2013 film Captain Phillips by Omar Berdouni.[13] In an official statement, Mission Essential vice president Paul Clemens said, "The film only briefly touched on the heroic and crucial role our linguist played, but it's no stretch to say the mission could not have been completed without him. This is the case for most of the quiet heroes Mission Essential deploys. Our job is not to steal the spotlight but to lead from behind, which we've done every day for almost 10 years now."[14]

Readiness and resilience

Mission Essential also provides training and technical support to its clients, notably first responders. In spring 2010, it won a contract to teach the Air Force's Combat Airman Skills Training program, where instructors train airmen and women in basic combat and survival skills. Mission Essential has coordinated disaster response operations between military and civil authorities at the US Air Force Expeditionary Center at Joint Base McGuire-Dix-Lakehurst in New Jersey.[15] In 2013, the company conducted a high-profile disaster training operation in Butlerville, Indiana.[16]

Contract management

In 2012, Mission Essential's contract changed to reflect changing budgets for the Afghanistan military effort. Working against a small window, the company deployed a 50-person transition team to visit all 7,000 of its personnel in remote locations throughout the warzone and explain the nature of the transition face to face: 99.7% of the employees stayed on board.[17]

Recruitment

The primary languages needed by the military in Afghanistan are Dari and Pashto. Recruiting U.S. citizens for security-cleared positions presents unique challenges because the last major wave of Afghan immigration to the U.S. was during the early 1990s. According to the 2000 Census, only 7,700 U.S. citizens speak fluent Pashto, and of those, Mission Essential says about half meet health and other clearance requirements. The company employs more than 1,000 of these citizens. To fill the rest of the military's requirements, Mission Essential also relies on more than 4,000 Afghan local national linguists.[18] The Washington Post profiled Mission Essential's domestic recruiting at the Afghan Cup, an annual soccer tournament in the Washington area, where the company recruited 45 linguists in 2008 under the slogan "For America, For Afghanistan, For Me."[19]

Company profile

History

Mission Essential was founded in early 2004 by army Special Forces veteran Greg Miller. The company started as a subcontractor providing a handful of linguists in Iraq, but the company's turning point came in 2007, when Mission Essential Personnel won a $703 million Afghanistan language contract in support of the Operation Enduring Freedom.[20]

Mission Essential linguists have played a key role in coalition efforts to communicate with local populations. According to Reuters, "The 'terps,' as the soldiers call them in military slang, don't just do literal translations, they provide insights into local culture and customs that are key to any attempt to win the people over. And above all, their ability to read the situation on the ground can often save lives."[21] The Columbus Dispatch profiled one US-hired Mission Essential translator, who said that while the work is often dangerous, "The belief in the cause and what I was working for undermined that fear. This is the process that will take us to a greater future and a better life for my people. Going back [to Afghanistan] is an opportunity to help this happen."[22]

Due to increased demands, the army continued to raise Mission Essential's contract ceiling and linguist requirements.[23][24]

In 2010, a member of the Commission on Wartime Contracting called the company, "A great American success story."[25] Mission Essential was named the No. 1 language services provider by the Common Sense Advisory Board in 2011[26] and again in 2012.[27]

In 2013, MEP went through a major rebranding, changing its name simply to Mission Essential.[28] In October 2014, the company released a Spanish version of its website, as part of its "inroads into Latin America."[29]

In August 2016, Mission Essential acquired Information Management Technology Corporation (IMT), a rapidly growing system integrator and software engineering firm, and the foremost experts in the dissemination of time-critical intelligence to the warfighter. IMT is the lead technical support and sustainment provider for the Integrated Broadcast Service (IBS) Enterprise, the Defense Department's worldwide satellite-connected communications network for transmitting tactical and strategic intelligence, lethal threat warning, and targeting data to Joint Service and Allied partner decision-makers and operators.

Leadership

Al Pisani has been Mission Essential's President since September 2018.

Previously, Pisani worked for Serco Inc. as senior vice president, corporate development; spent almost five years as an SVP with TASC, leading its intelligence group; and held various leadership positions with Northrop Grumman, overseeing business development in the civilian sector and serving in its Homeland Security program management office.[30]

Charity

Mission Essential made charitable giving a part of its corporate philosophy.

Mission Essential's signature charitable event is its support for Ride 2 Recovery, which improves the physical and mental health of injured vets by using cycling for rehabilitation. In 2013, Mission Essential began a commitment to provide support, leadership, and volunteers to "help to continue to expand the organization's scope and draw attention to Ride 2 Recovery's vital mission."[31] In November 2013, Mission Essential donated $25,000 to Ride 2 Recovery at an Honor Ride to support America's injured veterans.[32] In May 2014, Mission Essential sponsored the first annual Memorial Day Weekend Honor Ride in Central Ohio.[33] The event enlisted more than 500 riders, raised $140,000, and generated considerable awareness, with coverage from local television affiliates.[34] The Second Annual Honor Ride was held on Memorial Day Weekend, May 23, 2015, with over 900 cyclists participating and over $300,000 raised.

In January 2013, Mission Essential donated $26,000 to the Wounded Warrior Project office in Fayetteville, NC, as a result of organizing the largest charity run in Afghanistan with more than 1,400 runners at US military bases in Bagram and Kandahar. Paul Clemens said, "As partners with the US military, Mission Essential recognizes their sacrifices, and the importance of supporting those who truly enable freedom. In one form or another, Mission Essential has contributed to several Wounded Warrior Project events, but none as impressive as this."[35]

Mission Essential employees stationed in the Horn of Africa co-founded the Camp Lemonnier Cheetah Refuge Volunteer Program, which clears invasive tree species at the DECAN animal refuge and otherwise tend to the needs of the animals there, notably cheetahs and lions. Mission Essential's Scott Johnson said, "The ultimate goal of the refuge is to eventually release the animals back to the wild."[36]

From 2010 to 2014, Mission Essential funded a scholarship program to provide tuition and accommodations for students at the American University of Afghanistan.[37]

Controversies

Immigration visas

Local National Linguists (LNLs) frequently apply for Special Immigration Visas to the United States, or for equivalent asylum with other friendly foreign governments. Mission Essential's ability to support these immigration requests consists of providing employment verification to the requesting government agency.

Danish government

In 2013, reports surfaced that the Danish government was missing information that it needed to process Mission Essential linguists, such as names and employment periods, who sought asylum in Denmark after helping the country's efforts in Afghanistan. The issue was quickly resolved. The Danish Minister of Defense Nicolai Wammen said, "Mission Essential will assist in validating information about employment for interpreters who make contact with the Danish authorities. This arrangement is similar to the arrangement which Mission Essential has with the US Government."[38]

Care of linguists

MEP has been the subject of some critical media reports. In 2009, Corpwatch, a non-profit foundation focused on oversight of government contractors, accused the company of failing to care adequately for wounded local national linguists, including being slow to pay insurance benefits.[39] MEP countered that it "files all claims and intervenes on behalf of our linguists with insurance companies and claims investigators. … In cases where insurance payments are delayed, we directly intervene on behalf of our linguists to ensure our professionals get what they are due. When complaints of delayed payments first arose in 2009, MEP deployed Defense Base Act (DBA) insurance subject matter experts to Afghanistan to respond. At that time, there were 170 outstanding insurance claims. As of July 2010, there were 28. MEP's goal is always zero outstanding claims."[18] In fall 2010, Corpwatch's Pratap Chatterjee told Columbus Monthly, "I personally believe that MEP cares about the translators and tries to do a good job for them. The reality is beyond [then CEO] Chris Taylor's control."[40]

Corpwatch also claimed MEP underpays its local national linguists (LNLs). In a fact sheet, the company said, "Local nationals are paid well by the standards of their community. MEP's LNLs are compensated better than doctors and cabinet-level officials in Afghanistan. MEP presently has a backlog of more than 600 Afghan nationals waiting to become linguists."[18]

On The World of Troubles blog, journalist Jim Foley wrote that MEP was withholding pay from some linguists in dangerous areas. MEP responded that government regulations require a sometimes "cumbersome process which requires signatures from both MEP managers and military points of contact" and without those, pay cannot be disbursed. MEP further noted that the payroll problem had been successfully noted and resolved before Foley published his article.[41]

MEP has also been charged with deploying interpreters who were old or otherwise physically unfit.[42] MEP's response was that it recruits, vets, and trains linguists according to the military's specifications, but does not control their final assignments throughout Afghanistan.[18]

ABC News report and lawsuit

In September 2010, ABC News' Brian Ross quoted a former MEP employee who alleged in a whistleblower lawsuit that the company had sent unqualified linguists to Afghanistan two years earlier.[43] Disparate commentators criticized ABC's coverage of the story. The Huffington Post's David Isenberg pointed out Ross's use of "weak, secondary sources," and the former employee's financial motives in bringing the case.[44] The American Spectator's Jed Babbin said Ross had "cobbled together information from irrelevant or financially interested sources."[45] Two weeks after the original report aired, the network published a follow-up on its website when U.S. District Judge Leonie Brinkema dismissed the case against MEP without prejudice.

When the case was refiled in November 2010, the same judge allowed the case against MEP to move forward.[46] On February 10, 2011, the lawsuit was dismissed.[47]

Shooting incident

In January 2010, linguist Ahmad Nasir Ahmadi fired on U.S. personnel in Afghanistan, killing two soldiers and wounding a third before an alert army sergeant killed him. Nearly 18 months later, the survivor and family members of the deceased soldiers filed a lawsuit against MEP.[48]

In response, MEP released a statement saying that the army had conducted a thorough investigation of the incident and found the shooting was "the result of the unforeseeable criminal acts" of the shooter, who had been vetted and approved by the US Government. MEP also noted that it had not issued Ahmadi a weapon nor authorized him to use one.[49]

Awards

Mission Essential has won several awards.

In its early days, it won a number of fast growth-related honors, such as Entrepreneurs of the Year for Emerging Markets in 2006[50] and the Business First Fast Fifty in 2007[51] and 2008.[52] Mission Essential made Inc. Magazine's annual roll of the 500 fastest growing companies in 2009-2011.[53][54][55]

The company has also consistently earned accolades from industry as well. Washington Technology has listed the company among its Top 100 Government Contractors since 2009, reaching its highest point to date in 2013 at #31.[56][57][58][59][60] Defense News named Mission Essential to its list of Top 100 defense contractors in 2012,[61] 2013,[62] and 2014.[63]

The Association of the United States Army named Mission Essential its member company of the month for July 2012, noting that, "For the current conflicts with which the US Army is involved, communication can be more valuable than weaponry: so the United States can share its message of good will with those we can help while deciphering the message of those who would do us harm."[64]

The company has won many awards in its hometown of Columbus, Ohio. In 2010, Mission Essential's ad campaigns won awards from the Columbus Society for Communicating Arts.[65] In 2011, the Columbus Business Journal named Mission Essential the No. 1 government contractor in Central Ohio.[66]

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