Waiting staff

Waiting staff (British English),[1] waitstaff (North American English),[2] waiters/waitresses ,[3] or servers (gender-neutral North American English)[4] are those who work at a restaurant or a bar, and sometimes in private homes, attending to customers by supplying them with food and drink as requested. Waiting staff follow rules and guidelines determined by the manager. Waiting staff carry out many different tasks, such as taking orders, food-running, polishing dishes and silverware, helping bus tables, and restocking working stations with needed supplies.

"Waiter", "waiters", and "waitress" redirect here. For other uses, see Waiter (disambiguation), waiters (disambiguation), and waitress (disambiguation).
Miami Beach waitress in 1973
A Hooters server in Singapore, 2008
A server in a U.S. pizzeria
A server in a hotel, North Korea
A Swedish waitress, 2012.

Waiting on tables is part of the service sector and among the most common occupations in the United States. The Bureau of Labor Statistics estimates that, as of May 2008, there were over 2.2 million people employed as servers in the U.S.[5]

Many restaurants choose a specific uniform for their waiting staff to wear. Waiting staff may receive tips as a minor or major part of their earnings, with customs varying widely from country to country.[6]

Terminology

An individual waiting tables (or waiting on or waiting at tables)[7] or waitering or waitressing[8] is commonly called a waiter, server, front server, waitress, member of the wait staff, waitstaff,[9] serving staff server, waitperson,[10] or waitron.[11][12][13][14] The last two terms are gender neutral but rarely used, and the terms waiter and server are increasingly used for women too.[15] Archaic terms such as serving girl, serving wench, or serving lad are generally used only within their historical context.

Roles

In large luxury establishments, there are often multiple ranks of waiting staff in the dining room:[16]

  • Maître d'hôtel, responsible for dining room as a whole, greets guests
  • Floor manager
  • Headwaiter
  • Expeditor, or "Expo", responsible for ensuring accuracy and completeness of orders. The expeditor is also often responsible for preparing the tray for the servers so they can bring all of the plates of that course to all of the table guests at the same time
  • Captain, responsible for several tables
  • Waiter
  • Front waiter
  • Back waiter, who helps waiters refill water, replenish bread, etc.
  • Bar back, who helps a bartender by bussing, and restocking glassware and alcohol
  • Runner, who brings cooked dishes to diners
  • Busboy, busser, clears tables, sets tables

In such restaurants, the captain is typically responsible for interacting with the diners and overseeing waiters.[17]

There are also specialists, notably a sommeliers for wine service, and occasionally a maître fromager for the cheese service. A host or hostess may be responsible for seating diners if there is not a maître d'hôtel.

Duties

The duties of waiting staff can be tedious and challenging but are vital to the success of the restaurant. Such duties include the following: preparing a section of tables before guests sit down (e.g., changing the tablecloth, putting out new utensils, cleaning chairs, etc.); offering cocktails, specialty drinks, wine, beer, or other beverages; recommending food options; requesting the chef to make changes in how food is prepared; pre-clearing the tables; and serving food and beverages to customers. In some higher-end restaurants, servers have a good knowledge of the wine list and can recommend food–wine pairings. At more expensive restaurants, servers memorize the ingredients of the dishes and the manner in which the food is prepared; for example, if the menu lists marinated beef, the customer might ask what the beef is marinated in, for how long, and what cut of beef is used in the dish. Silver service staff are specially trained to serve at banquets or high-end restaurants. These servers follow specific rules and service guidelines, which makes this a skilled job. They generally wear black and white with a long, white apron (extending from the waist to the ankles). At expensive restaurants, waiting staff also keep blacklists of rude customers.[18]

The head server is in charge of the waiting staff and is also frequently responsible for assigning seating. The head server must insure that all staff do their duties accordingly. The functions of a head server can overlap to some degree with that of the maître d'hôtel. Restaurants in North America employ an additional level of waiting staff, known as busboys or busgirls, increasingly referred to as bussers or server assistants, to clear dirty dishes, set tables, and otherwise assist the waiting staff.[19][20][21]

Emotional labour is often required of waiting staff,[22] particularly at many high-class restaurants.

Requirements

Restaurant serving positions require on-the-job training that would be held by an upper-level server in the restaurant. The server will be trained to provide good customer service, learn food items and drinks, and maintain a neat and tidy appearance. Working in a role such as captain in a top rated restaurant requires disciplined role-playing comparable to a theater performance.[23]

In the United States, some states require individuals employed to handle food and beverages to obtain a food handler's card or permit.[24] In these States, servers that do not have a permit or handler's card can not serve. The server can achieve a permit or handler's card online.

No food certification requirements are needed in Canada. However, to serve alcoholic beverages in Canada, servers must undergo their province's online training course within a month of being hired.

Job Benefits

Waiting offers flexible work schedules and the ability to work on a part-time basis. This makes the profession appealing to students, parents with childcare commitments, and people who also work other jobs.[25]

Most restaurants also provide their employees with free or discounted meals. High end restaurants that have only one dinner meal service often provide a shared staff meal prepared by one of the chefs. The chef may also provide samples of special or new menu preparations so the waiting staff can experience the dish and be better able to describe it for the patron. Other restaurants that have multiple shifts will give an employee a meal for free or at a discount.

In the United States, which does not have universal health care, some restaurants offer health insurance to staff who are employed full-time.

Tipping in the United States

Different countries maintain different customs regarding tipping, but, in the United States, a tip paid in addition to the amount presented on the bill for food and drinks is customary. At most sit-down restaurants, servers and bartenders expect a tip after a patron has paid the check.[26] The minimum legally required hourly wage paid to waiters and waitresses in many U.S. states is lower than the minimum wage employers are required to pay for most other forms of labor in order to account for the tips that form a significant portion of the server's income. If wages and tips do not equal the federal minimum wage of $7.25 per hour during any week, the employer is required to increase cash wages to compensate.[27]

Tips average between 15% and 20% of the bill. 20% is expected for good service, more than 20% is expected for great service, and some patrons tip even more for exceptional service.[28] If the server goes above and beyond to ensure the patron enjoys his meal, it is customary to give a higher tip. Some restaurants charge an automatic gratuity for larger parties (usually 6 or more), and the gratuity ranges from 15% to 20% depending on the restaurant. The amount an establishment requires the customer to pay is a service charge. Service charges, also known as automatic gratuities, are automatically included in the check. Common examples of service charges may include: banquet event fees, hotel fees, bottle service fees, and cruise ship fees.[29]

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See also

References
  5. U.S. Department of Labor - Bureau of Labor Statistics (24 May 2006). "Occupational Employment and Wages - Waiters and Waitresses". US Department of Labor. Retrieved 2006-12-31.
  6. Reg Butler; Carole French (2011). Tips on Tipping: A Global Guide to Gratuity Etiquette. Bradt Travel Guides. pp. viii–ix. ISBN 978-1-84162-210-1.
  9. "Waitstaff." The American Heritage Dictionary of the English Language, Fourth Edition. Houghton Mifflin Company, 2004, via dictionary.com website. Retrieved on 17 September 2007.
  10. "Waitperson – Definition and More from the Free Mirriam–Webster Dictionary". Dictionary and Thesaurus – Mirriam–Westbster Online. Mirriam-Webster, Incorporated. Retrieved 22 December 2013.
  11. "Waitron." Dictionary.com Unabridged (v 1.1). Random House, via dictionary.com website. Retrieved on 17 September 2007.
  12. Hall, E. J. (1993). "WAITERING/WAITRESSING:: Engendering the Work of Table Servers". Gender & Society. 7 (3): 329–346. doi:10.1177/089124393007003002. ISSN 0891-2432.
  13. Allan, Keith (2007). "The pragmatics of connotation". Journal of Pragmatics. 39 (6): 1047–1057. doi:10.1016/j.pragma.2006.08.004. ISSN 0378-2166.
  14. Siegal, Allan M.; Connolly, William G. (1999). The New York Times Manual of Style and Usage. Three Rivers Press. p. 354. ISBN 978-0-8129-6389-2.
  16. Pascale le Draoulec, "Who's who in the dining room", Los Angeles Times, October 24, 2007
  17. Frank J. Prial, "Restaurant Tipping: The Captain, the Waiter, The Sommelier...", New York Times, March 12, 1979, p. B13
  19. (2004.) "Busboy." The American Heritage Dictionary of the English Language, Fourth Edition, Houghton Mifflin Company, via dictionary.com. Retrieved on 19 September 2007.
  20. "Busgirl." Dictionary.com Unabridged (v 1.1), Random House, Inc., via dictionary.com. Retrieved on 19 September 2007.
  21. Schmich, Mary. (24 August 2007.) "Uh, no offense, but do you still say 'busboy'?" Chicago Tribune Web Edition. Retrieved on 19 September 2007.
  22. Seymour, Diane (2000-06-30). "Emotional labour: a comparison between fast food and traditional service work". International Journal of Hospitality Management. 19 (2): 159–171. doi:10.1016/S0278-4319(00)00009-8.
  23. Edward Frame (August 22, 2015). "Dinner and Deception". The New York Times. Retrieved August 23, 2015. ...as captains or servers or sommeliers, our job wasn't just serving food, it was playing a part....
  24. "Food Safety and Food Handlers State Requirements". www.foodsafetyonlineclasses.com.
  25. "Job Benefits of a Waiter". pocketsense.com. Retrieved 2020-06-25.
  26. "Why do we tip?". PBS NewsHour. Retrieved 2016-10-27.
  27. "U.S. Department of Labor - Wage and Hour Division - U.S. Department of Labor-Handy Reference Guide to the Fair Labor Standards Act". www.dol.gov. Retrieved 2017-04-26.
  28. "Restaurant Tipping Guide". Real Simple. Retrieved 2016-10-27.
  29. "Employer Reminder Reporting Tips versus Service Charges Key Differences Between Categories Affect Employees Tax Reporting". IRS.gov. April 25, 2017. Retrieved 28 October 2019.
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