Focus Services

Focus Services LLC is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management founded in 1995. It has locations in the United States, El Salvador, England, Nicaragua, India, China, Brazil and the Philippines.[1][2]

Focus Services LLC
Private
Industry
Founded1995
FounderJohn Porter
Headquarters
4102 South 1900 West, Roy, Utah 84067, United States
Area served
International clients
Key people
  • Paul Liljenquist
    (President)
  • Bill Wiser
    (Vice President – Information Technology)
  • Bryan Tesh
    (Vice President – Accounting & Finance)
  • Chris Hislop
    (Director – Human Resources)
  • Laurence Walters
    (Vice President – Operations)
ServicesCall centers, BPO, customer support and back-office processing
Number of employees
over 3,000 worldwide
Subsidiaries
  • Focus Direct Inc. - Bacolod (Philippines)
  • Focus El Salvador
Websitewww.focusservices.com

It offers product direct sales support services, including television ads, radio spots, Internet promotions, and direct mailers; customer service support; and technical support services. It also offers third party quality assurance/monitoring, sales order processing verification, and customer experience survey services to companies, including outsource vendors.[3]

Focus has over 3,000 employees working in 12 Focus facilities, both domestically and internationally. It operates as Focus Direct Inc. (or Focus Direct Inc. - Bacolod) in the Philippines[4] and as Focus El Salvador in El Salvador, both subsidiaries of Focus Services.

Locations
United States
El Salvador
Nicaragua
England
India
China
Philippines
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See also

References
  1. Focus Services Selects RightTime to Improve Call Center Agent Scheduling – TMCnet.com.
  2. Call center service provider deploying RightTime along with ClearView analytics tool to increase agent productivity and improve the customer experience – Business Wire.
  3. Company Overview of Focus Services, Inc. – Bloomberg Business.
  4. Bacolod City BPO/ICT first in Region 6 to adopt Voluntary Code of Good Practices--Baldoz – Department of Labor and Employment.
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