Firstsource

Firstsource Solutions Limited is a provider of business process outsourcing services headquartered in Mumbai, India. It is owned by RP-Sanjiv Goenka Group.[5] Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors. Its clients include financial services, telecommunications and healthcare companies. Firstsource has operations in India, US, UK, and the Philippines.

Firstsource Solutions Limited
Public[1] BSE: 532809
NSE: FSL
IndustryBusiness process management
Founded2001
HeadquartersMumbai, Maharashtra, India
Key people
Sanjiv Goenka
(Executive Chairman)
Vipul Khanna[2]
(CEO & MD)
ServicesBusiness process outsourcing, knowledge process outsourcing
Revenue₹38,263 million (US$540 million)[3]:97
₹3,777.77 million (US$53 million)[3]:97
Number of employees
20001[4]
ParentRP-Sanjiv Goenka Group
Websitefirstsource.com

History

Firstsource started its operations in 2001 as ICICI InfoTech Upstream Ltd, a business process outsourcing organisation wholly owned by ICICI Bank, India’s largest private financial services organisation. Its name was changed to Firstsource Solutions Limited in 2006 and in 2007 became a public company listed on the Indian Stock Exchange.

Public offer

Firstsource made a public offer in February 2007 and was listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India on February 22, 2007. Major shareholders in Firstsource include CESC Ventures Limited (53.96%), ICICI Bank Limited (4.85%), Rakesh Jhunjhunwala (3.25%), Steinberg India Emerging Opportunities Fund Limited (1.44%), HDFC Small Cap Fund (5.33%), Mutual Funds (5.65%), foreign institutional investors (9.01%) and the remaining 16.51% is held by the public.[5]

Structure

The RP-Sanjiv Goenka Group owns a 53.96% share of Firstsource through a subsidiary.[5] As of March 2015, Firstsource had 12 subsidiaries.[6] Firstsource expanded with the acquisition of ISGN in 2016, which was rebranded as Sourcepoint in 2019.[7]

Products
See also: Customer intelligence

Firstsource products include:

  • First Customer Intelligence (FCI)
  • First Chat[8]
  • First Smartomation[9]
  • First Resolve[10]
  • First WF Suite[11]
gollark: > flat tax> regressive tax
gollark: That sounds nice, though there'll inevitably be other taxes tacked on top.
gollark: ... isn't that actually quite significant?
gollark: I don't think you can blame just *one* factor like contractors for government inefficiency.
gollark: The not-sold-as-reusable ones actually can last for a while. We have loads of them around at home for shopping.

See also

References
  1. "Firstsource Solutions Ltd. Summary". Business Standard. 9 September 2016. Retrieved 9 September 2016.
  2. "Change In Key Managerial Personnel (KMP) Of The Company". TheHinduBusinessLine.com. 17 July 2019.
  3. Annual Report 2018-19 (PDF) (Report). Firstsource.com.
  4. "Firstsource Investor Relations". Firstsource.com.
  5. "Firstsource Investor Relations - Share Information". Firstsource.com.
  6. "Firstsource Solutions Ltd. Company History". Business Standard. 9 September 2016. Retrieved 9 September 2016.
  7. "ISGN Rebrands as Sourcepoint". NationalMortgageProfessional.com.
  8. "Firstsource launches the first chat - Engage Customer". Engagecustomer.com. Retrieved 9 September 2016.
  9. "Firstsource announces the launch of First Smartomation" (PDF). Rp-sg.in. Retrieved 9 September 2016.
  10. "First Resolve from First Source Solutions Limited, Navi Mumbai, Maharashtra, India, ID: 7423169562". Indiamart.com. Archived from the original on 15 September 2016. Retrieved 9 September 2016.
  11. Sam Heggie-Collins (9 July 2014). "Firstsource launches First WF SuiteTM - Contact Centre NEWS™". Contactcentrenews.co.uk. Archived from the original on 14 September 2016. Retrieved 9 September 2016.
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