Fair Work Ombudsman

The Fair Work Ombudsman (FWO) (or formally, the Office of the Fair Work Ombudsman), is an independent statutory agency of the Government of Australia that serves as the central point of contact for free advice and information on the Australian national workplace relations system. The Office of the Fair Work Ombudsman also investigates workplace complaints and enforces compliance with national workplace laws.

Office of the Fair Work Ombudsman
Agency overview
Formed1 July 2009 (2009-07-01)[1]
Employees800+
Minister responsible
Agency executive
  • Sandra Parker, Fair Work Ombudsman
Child agency
Websitewww.fairwork.gov.au

The FWO, along with the Fair Work Commission (former Fair Work Australia), the national workplace relations tribunal, began operation on 1 July 2009 under the Fair Work Act 2009.

The head of the Office of the Fair Work Ombudsman is the Fair Work Ombudsman, currently Sandra Parker, who reports to the Attorney-General, currently the Hon. Christian Porter MP.

Office holders

The agency is headed by the Fair Work Ombudsman who is appointed by the relevant Minister under the Fair Work Act 2009 for a term up to 5 years.[3] There have been three statutory appointments to that office since the FWO's inception:

NameYears in officePrior & subsequent roles
Nicholas Wilson2009–2013Workplace Ombudsman (2007–2009)[4]
Commissioner of the Fair Work Commission (2013–.)[5]
Natalie James2013–2018Senior manager at the Department of Education, Employment and Workplace Relations (to 2013)[6]
Partner, Deloitte (2018–.)[7]
Chair of the Victorian Government Inquiry into the Victorian On-Demand Workforce (2018–20)[8]
Sandra Parker PSM2018–.Deputy Secretary at the Department of Jobs and Small Business (2011–2018)[9]

There are currently three Deputy Fair Work Ombudsmen, in charge of Operations; Strategy, Engagement and Communications; and Corporate.[10]

Operational activities

Office of the Fair Work Ombudsman achieves its functions by:

  • offering people accurate and timely information about Australia’s workplace relations system
  • educating people working in Australia about fair work practices, rights and obligations
  • investigating complaints or suspected contraventions of workplace laws, awards and agreements
  • litigating to enforce workplace laws and deter people from doing wrong in the community
  • building strong and effective relationships with industry, unions and other stakeholders.

The Office of the Fair Work Ombudsman

The Office of the Fair Work Ombudsman consists of the Fair Work Ombudsman, supporting staff and Fair Work Inspectors who are all focused on serving the needs of everyone covered by the Australian workplace system. The Office of the Fair Work Ombudsman has offices located in Sydney, Melbourne, Canberra, Brisbane, Adelaide, Darwin, Perth and many regional locations. There are also state partner offices in Queensland, South Australia and New South Wales that deliver services that would normally be delivered by the Office of the Fair Work Ombudsman.

Functions

The functions of the Office of the Fair Work Ombudsman, as set out in the Fair Work Act 2009, include:

Education & advice

The Office of the Fair Work Ombudsman offers employers and employees free information and advice on pay, conditions, and workplace rights and obligations under the national workplace relations system. Information and guidance material in the form of fact sheets, templates and Best Practice Guides, is provided on the Omdudsman's website. FWO has also developed a suite of online tools for public use, including trainee wage calculators, Pay Check Plus and the Leave calculator. The Office of the Fair Work Ombudsman operates the Fair Work Infoline for workplace relations queries on 13 13 94. The Infoline is open Monday to Friday from 8:00 am – 6:00 pm (business hours in Australia) across all Australian states.

Audits & Campaigns

The Fair Work Ombudsman conducts targeted campaigns and audits. Through targeted campaigns, the Ombudsman aims to inform employers in a specific industry of their obligations, and ensure that they understand and comply with Commonwealth workplace laws. Campaigns can be national, state-based or regional.[11]

An audit is where Fair Work Inspectors check an employer’s records to make sure they comply with Commonwealth workplace laws. Sometimes, FWO undertakes an audit or a series of audits in response to a complaint or information given by an industry association, a government minister, the media or another source.

Complaints

Those in the national workplace relations system can make a complaint to FWO regarding underpayment of wages, conditions (such as annual leave), workplace rights and discrimination in the workplace.

Next steps

The Office of the Fair Work Ombudsman will make a decision about the best course of action to resolve the complaint. FWO might decide:

  • that the matter is outside of their jurisdiction and refer you somewhere else
  • that there hasn’t been a breach of Commonwealth workplace laws
  • that mediation is the best way to resolve the issues
  • to conduct a formal investigation
  • to conduct an audit.

An investigation looks at employment records and documents to find out the facts of a workplace compliant and to decide if relevant parties have complied with Commonwealth workplace laws.

There are a number of stages to an investigation. However, it will depend on what a Fair Work Inspector finds during the first stages as to whether the latter stages need to happen. The three stages are:

  • Assisted Voluntary Resolution (AVR)
  • Full investigation and compliance
  • Enforcement
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References
  1. CA 9305: Fair Work Ombudsman, National Archives of Australia, retrieved 1 May 2016
  2. "'The Registered Organisations Commission', Annual Report 2017-18". Office of the Fair Work Ombudsman. Commonwealth of Australia. Retrieved 6 June 2019.
  3. Fair Work Act 2009 (Cth) s 687
  4. Arbib, Mark (24 June 2009). "Senior appointments to Fair Work". Ministers' Media Centre. Department of Employment, Skills, Small and Family Business: Commonwealth of Australia. Retrieved 9 June 2019.
  5. Shorten, Bill (28 March 2013). "New appointments to Fair Work Commission". Ministers' Media Centre. Department of Employment, Skills, Small and Family Business: Commonwealth of Australia. Retrieved 9 June 2019.
  6. Shorten, Bill (12 July 2013). "Fair Work Appointments". Ministers' Media Centre. Department of Employment, Skills, Small and Family Business: Commonwealth of Australia. Retrieved 9 June 2019.
  7. Tadros, Edmund (11 September 2018). "Former Fair Work Ombudsman Natalie James becomes Deloitte partner". Australian Financial Review. Retrieved 9 June 2019.
  8. "Inquiry into the Victorian On-Demand Workforce". Department of Premier and Cabinet. Victorian Government. Retrieved 9 June 2019.
  9. Laundy, Craig (22 June 2018). "Appointment of Fair Work Ombudsman". Ministers' Media Centre. Department of Employment, Skills, Small and Family Business: Commonwealth of Australia. Retrieved 9 June 2019.
  10. "Fair Work Ombudsman organisational chart" (PDF). Office of the Fair Work Ombudsman. Commonwealth of Australia. 2 April 2019. Retrieved 9 June 2019.
  11. Fair Work Ombudsman, Audits and campaigns, archived from the original on 22 February 2014
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