Expert Global Solutions

Founded in 2012, Expert Global Solutions, Inc., ("EGS", formerly NCO Group), based in Plano, Texas,[3] was the world's largest privately owned Business Process Outsourcing company with more than 100 locations globally and more than 40,000 associates. It is a holding company for NCO and APAC Customer Services, Inc. (APAC), providers of global business process outsourcing services.[4] NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services.[5] EGS has over 100 locations, with more than 42,000 employees. EGS is owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co. [6]

Expert Global Solutions, Inc. (EGS)
Private
IndustryBusiness Process Outsourcing
Accounts Receivable Management
Customer Relationship Management
Back Office Solutions
Founded2012[1]
Headquarters
United States
Number of locations
Over 100 Globally
RevenueApproximately 2 billion USD
OwnerOne Equity Partners
Number of employees
~43,000 (2012)
ParentAlorica
Websitewww.egscorp.com
The parent company of Expert Global Solutions, after its acquisition by Alorica in June 2016[2]

In 2016, the company was acquired by Alorica Inc, a California-based customer service company.[7]

References


  1. "EGS Profile". Egscorp.com. 2012-10-03. Archived from the original on 2012-12-31. Retrieved 2012-10-13.
  2. "Alorica completes acquisition of Expert Global Solutions, solidifying Company as the clear leader in the U.S. market". Alorica. 30 June 2016. Retrieved 10 July 2019.
  3. EGS Fact Sheet
  4. Patrick Lunsford (2009-03-27). "Completes Merger, Introduces World to Expert Global Solutions, Inc". Insidearm.com. Archived from the original on 2013-01-26. Retrieved 2012-10-13.
  5. "NCO and APAC merger means CRM outsourcing game change". OVUM. Archived from the original on 2013-01-30. Retrieved 2012-10-13.
  6. "Nco Group Announces Completion Of Apac Merger And Refinancing". Oneequity.com. 2012-04-03. Retrieved 2012-10-13.
  7. "California company acquires Plano-based Expert Global Solutions". Retrieved December 16, 2017.


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