Context-sensitive help

Context-sensitive help is a kind of online help that is obtained from a specific point in the state of the software, providing help for the situation that is associated with that state.[1]

Context-sensitive help, as opposed to general online help or online manuals, does not need to be accessible for reading as a whole. Each topic is supposed to describe extensively one state, situation, or feature of the software.

Context-sensitive help can be implemented using tooltips, which either provide a terse description of a GUI widget or display a complete topic from the help file. Other commonly used ways to access context-sensitive help start by clicking a button. One way uses a per widget button that displays the help immediately. Another way changes the pointer shape to a question mark, and then, after the user clicks a widget, the help appears.

Context-sensitive help is most used in, but is not limited to, GUI environments. Examples include Apple's System 7 Balloon help, Microsoft's WinHelp, OS/2's INF Help or Sun's JavaHelp.

A similar topic is embedded help, which can be thought of as a "deeper" context-sensitive help. It generally goes beyond basic explanations or manual clicks by either detecting a user's need for help or offering a guided explanation in situ. Embedded help is not to be confused with a software wizard.

See also

Notes
  1. US patent 5285709

References

US patent 8151192, Jason Eric Black, "Context Sensitive Help", issued August 6th, 2009

  • Describes the connection between where the help is needed and how the help is provided.
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