City ticket office

A city ticket office (CTO) is a storefront office for an airline, essentially a travel agency specializing in that particular carrier's flights.

City ticket offices were formerly very common: American Airlines once had 110. But as of 2007, few remain.[1]

The primary users of city ticket offices are business travelers buying premium fares and recent immigrants, who often pay in cash.[1]

Notes
  1. De Lollis, Barbra (April 2, 2007). "Airlines' city ticket offices still popular". USA Today. Retrieved 2018-03-06.
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