Citizen's Charter and Grievance Redressal Bill 2011

The Citizen's Charter and Grievance Redressal Bill 2011 also known as The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011 or Citizens Charter Bill was proposed by Indian central legislation.[1] It was tabled by V. Narayanasamy, Minister of State for Personnel, Public Grievances and Pensions, in Lok Sabha in December 2011. The bill lapsed due to dissolution of the 15th Lok Sabha.

Citizens Charter Bill
Territorial extentIndian constitute
Summary
Status Lapsed

Features

The Bill seeks to confer on every citizen the right to time-bound delivery of specified goods and services and to provide a mechanism for Grievance Redressal. The Bill makes it mandatory for every public authority to publish a Citizen's Charter within six months of the commencement of the Act, failing which the official concerned would face action, including a fine of up to Rs. 50,000 from his salary and disciplinary proceedings.[2]

The bill came after Anna Hazare asked for its provisions to be included in the Jan Lokpal Bill.[3]

Legislation Status
Stage Date
Current Status:Lapsed
Ministry:Personnel, Public Grievances and Pensions
Introduction20 Dec 2011
Com. Ref.13 Jan 2012
Com. Rep.By 15 Mar 2012
Lok SabhaIntroduced
Rajya Sabha
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See also

References
  1. The Right of Citizens for Time Bound Delivery of Goods and Services and Redressal of their Grievances Bill, 2011
  2. "Citizens Charter Bill tabled in Lok Sabha". The Hindu. 20 December 2011.
  3. "Citizen's Charter and Grievance Redressal Bill: What it offers". NDTV. 20 December 2011.
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