Centre for Study of Insurance Operations

CSIO, the Centre for Study of Insurance Operations, is the Canadian property and casualty insurance industry's nonprofit association of insurers, brokers and software providers.[1] Much of its work is in the development of data standards, especially XML and EDI, for the transmission of insurance information throughout the Canadian P&C insurance industry.

CSIO also promotes the adoption of various technologies within the industry, such as telematics[2] and electronic signature,[3] that promise to enhance efficiencies in the broker distribution channel. For example, as part of its XML standards, CSIO released a telematics data standard in January 2014[4] to facilitate the process of transferring driving data from an insurance customer's vehicle to an insurance company. CSIO worked together with the US insurance standards organization ACORD on the telematics initiative.

Regarding the electronic signature initiative, in the summer of 2014, CSIO developed and published the eSignatures Vendor Dashboard, a resource for insurance brokers to help them research and choose an e-signature software solution.[5]

CSIO has campaigned for the adoption of Transport Layer Security (TLS) among brokers and insurers in the Canadian property and casualty industry.[6] In 2014, CSIO released its TLS Chart,[7] showing that over 1,200 member brokerages across Canada use TLS.

CSIO has promoted the concept of the paperless office to Canadian brokerages. It developed the eDocs data standard in order to help brokers and insurance companies transition away from the printing and mailing of paper documents.[8] Various companies within the Canadian insurance industry support and have adopted the CSIO eDocs standard to make their workflows more paperless.[9][10][11][12][13]

CSIO works to strengthen market share for the independent insurance agent network in Canada. Its members comprise all the provincial broker associations in Canada, including the Insurance Brokers Association of Ontario (IBAO).[14]

History

CSIO got its start in 1981 as a not-for profit organization focused on building efficiencies in the Canadian property and casualty insurance market.[15] Its initial focus was in standardizing the many proprietary forms and computer systems[16] being used among brokers and insurance companies for their communications.

In 1997, the organization built CSIOnet[17] to transmit data between insurance industry trading partners such as brokers and insurers. This network still serves as the Canadian P&C insurance industry's primary network for the distribution of EDI insurance policy data.[18]

In 1999, CSIO initiated a project to create an online portal based on SEMCI technology, enabling single sign-on for brokers and real-time transactions between brokers and insurers.[19][20][21][22][23] The portal project was ultimately abandoned in 2006, after the industry spent approximately $15 million on the development effort.[24][25][26][27]

In 2012, after brokers in the industry indicated a strong preference for standardized over proprietary technology solutions,[28] CSIO released its XML eDocs data standard to deliver workflow efficiencies for brokers.[29]

In June 2017, CSIO announced plans to develop an industry-wide solution to deliver electronic proof of auto insurance to consumers.[30] The solution, called My Proof of Insurance, formally launched in February 2018, available to all members at no additional cost.[31]

gollark: ++radio disconnect
gollark: Sad.
gollark: I cannot hear ABR.
gollark: Okay, well, it's on my end I guess.
gollark: *I* can't hear it. Very worrying.

References
  1. "About". CSIO. 2014-08-18. Retrieved 2015-03-09.
  2. "CSIO to release telematics data standard in January". Canadianunderwriter.ca. 2013-10-21. Archived from the original on 2015-04-02. Retrieved 2015-03-09.
  3. "CSIO provides guidance on selecting electronic signatures solution". Canadianunderwriter.ca. 2014-02-01. Archived from the original on 2015-04-02. Retrieved 2015-03-09.
  4. "Q&A: CSIO on efforts to standardize UBI telematics data in North America | TU Automotive". Analysis.tu-auto.com. 2014-03-25. Archived from the original on 2015-04-02. Retrieved 2015-03-09.
  5. "Ontario Insurance Brokers to Benefit from New Partnership between e-SignLive™ and IBAO". Business Wire. 2015-01-13. Retrieved 2015-03-09.
  6. "CSIO - Transport Layer Security". CSIO. Retrieved 2015-03-11.
  7. "CSIO Launches TLS Email Security Chart". Insurance-Canada.ca. 2014-11-05. Retrieved 2015-03-11.
  8. "eDocs". CSIO. Retrieved 2015-03-09.
  9. "Chubb Insurance Launches eDocs". Marketwired.com. 2014-12-08. Retrieved 2015-03-09.
  10. "Unica Insurance receives CSIO eDocs certification". Canadianunderwriter.ca. 2015-01-15. Archived from the original on 2015-04-02. Retrieved 2015-03-09.
  11. "Applied Systems to Support Canadian eDocs". Prweb.com. Retrieved 2015-03-09.
  12. "SGI CANADA Obtains CSIO Certification for eDocs - Insurance Distribution - For Industry Professionals". Insurance-Canada.ca. Retrieved 2015-03-09.
  13. "Insurer among first to receive CSIO eDocs certification". Insurancebusiness.ca. 2014-03-16. Retrieved 2015-03-09.
  14. "Members". CSIO. 2014-08-18. Retrieved 2015-03-09.
  15. "Insurance Canada technology products services data standards: CSIOAnnounces Appointment of Catherine Smola as President". Insurance-canada.ca. Retrieved 2015-03-09.
  16. "Articles - 1983 - Canadian Underwriter 80 Years". Cu80years.com. 2014-06-20. Retrieved 2015-03-09.
  17. "Z-Codes, a technical name for bad data". insBlogs. 2014-10-02. Retrieved 2015-03-09.
  18. "About CSIOnet". CSIO. 2014-08-18. Retrieved 2015-03-09.
  19. "Ecoweek - 3/8/2015". ecoweek.ca. 2007-02-16. Retrieved 2015-03-09.
  20. "CSIO Portal Announcements: Pilot Companies and Beginning Integration Testing". Insurance-canada.ca. Archived from the original on 2015-04-02. Retrieved 2015-03-09.
  21. "Internet Portal Sparks Enthusiasm and Skepticism". The Insurance and Investment Journal. 2001-05-20. Retrieved 2015-03-09.
  22. "Illusion or Reality? CSIO Portal Launch Looms". Canadianunderwriter.ca. 2003-02-01. Archived from the original on 2015-09-23. Retrieved 2015-03-09.
  23. "Sound Internet Solutions 01/02". Roughnotes.com. Retrieved 2015-03-09.
  24. "Technology Systems Vendors Out of the Gates". Canadianunderwriter.ca. 2006-06-01. Archived from the original on 2015-04-02. Retrieved 2015-03-09.
  25. "CSIO Portal Abandoned due to Lack of Insurer Support". The Insurance and Investment Journal. 2006-01-19. Retrieved 2015-03-09.
  26. "Small solutions curing big headaches". Insurancebusiness.ca. 2013-05-05. Retrieved 2015-03-09.
  27. "2006 I.T. FOCUS: Reality Check". Canadianunderwriter.ca. 2006-02-01. Archived from the original on 2015-04-02. Retrieved 2015-03-09.
  28. "Ontario Brokers Applaud CSIO Announcement". IBAO. 2012-03-22. Archived from the original on 2015-03-10. Retrieved 2015-03-09.
  29. "CSIO XML eDocs Standard Released!". Insurance-canada.ca. 2012-03-01. Retrieved 2015-03-09.
  30. Operations)-140, CSIO (Centre for Study of Insurance (2017-06-06). "CSIO Announces Industry Solution for Digital Delivery of Proof of Auto Insurance Cards". Canadian Underwriter. Retrieved 2019-09-12.
  31. Operations)-140, CSIO (Centre for Study of Insurance (2018-02-21). "CSIO Announces Launch of My Proof of Insurance eDelivery Solution". Canadian Underwriter. Retrieved 2019-09-12.
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