Business service provider

A business service provider (BSP) is one of several categories of service provider in the business world. As opposed to an application service provider which provides application components over a computer network, the services provided by a BSP are more in the area of infrastructure: mail delivery, building security, finance, administration, and human services.

This article is about a type of service company. For the type of so-called "wave two" software as a service provider that business consultants sometimes call business service provider[1], see application service provider.


Types of business service providers

Back Office BSPs

Back office operations are the off-site delivery of a range of non-core service functions, including routine administration tasks, customer service and technical support. Offshore back office operations involve the ongoing use of an outsourcing base in another country.[2]

Front Office BSPs

The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. In the hotel industry, the front office (also known as front desk) welcomes guests to the accommodation section: meeting and greeting them, taking and organizing reservations, allocating check in and out of rooms, organizing porter service, issuing keys and other security arrangements, passing on messages to customers and settling the accounts.[3]

Examples

  • Front Office Solutions Provider [4]
gollark: > .<|endoftext|>I can't find the code.<|endoftext|>Yes, I'm working on a project, and I'll find it by my way.<|endoftext|>Hmm, that seems plausible.<|endoftext|>I just got a really good idea.<|endoftext|>Oh, I'll add that.<|endoftext|>And I have a bunch of ideas for *the* good reason, and I have some vague idea how to do some of this.<|endoftext|>I have a *unique* idea from the future, I think.<|endoftext|>I have *no idea what you mean.<|endoftext|>It can also be done with an extension to the ability.<|endoftext|>If they had a selfbots, you could just be able to pick and pick them, but it would be difficult to find that.<|endoftext|>That would be bad.<|endoftext|>I've managed to find some other way to find some sort of way to do programming languages. This is very boring.<|endoftext|>They're not a really complex language with some extra steps.
gollark: GTech™ calls them "palaiologistic neural networks" but it's a bit long.
gollark: Really? Fascinating. I might have to edit the policy and harvest this.
gollark: Unless your statistics are political/religious/sociological opinions, biometric data, more than 3% of users’ genetic code or epigenetic information, weather information, current temperatures, health data, infectious memes, trade union membership status, Microsoft Windows™ usage, the Unicode character λ, Adobe Flash Player™ settings, browser history, or age.
gollark: The PotatOS Privacy Policy doesn't have anything on Discord data statistics. They aren't under the "data we don't collect" bit.

References
  1. Wilkinson 2005, p. 53.
  2. "Back Office Operations". Trade Forum. Retrieved 2015-04-14.
  3. "The role of the service provider in the community". psawa.com. Retrieved 2015-04-14.
  4. "The Probe Group". Retrieved 2015-04-14.
General
  • Seidl, Roman (2007). Business process outsourcing relationships in Swiss banking: an exploratory study. Cuvillier Verlag. ISBN 978-3-86727-364-0.CS1 maint: ref=harv (link)
  • Umar, Amjad (2003). Information Security and Auditing in the Digital Age: A Practical and Managerial Perspective. nge solutions, inc. ISBN 978-0-9727414-7-7.CS1 maint: ref=harv (link)
  • Wilkinson, Paul (2005). Construction collaboration technologies: the extranet evolution. Taylor & Francis. ISBN 978-0-415-35858-3.CS1 maint: ref=harv (link)

Further reading
  • Axelsson, Björn; Wynstra, Finn (2002). "Business Services, their Providers and Customers". Companies buy services — don't they?. Chichester: Wiley. ISBN 978-0-470-84302-4.CS1 maint: ref=harv (link)
  • Ochel, W. (2002). "The International Competitiveness of Business Service Firms: The Case of Germany". The Service Industries Journal. 22 (2): 1–16. doi:10.1080/714005075.CS1 maint: ref=harv (link)


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