Access Healthcare

Access Healthcare Services Pvt Ltd is a United States-based revenue cycle management company providing administrative, clinical and financial services to healthcare providers.[1] The chairman of the company is Anurag Jain[2] and vice chairman is Vardhman Jain.[1] The client base of the company includes 70 healthcare provider and payer customers representing, 300,000 physicians, serving over 80 specialties, and it processes over ₹50 billion (US$700 million) in accounts receivables annually.[3] Access Healthcare was recognized as a leader in Everest Group Healthcare Provider BPO PEAK Matrix™[4] Assessment 2017.[5]

Access Healthcare Services Pvt Ltd
Privately held company
IndustryHealthcare IT, Business Process Outsourcing Services, ITES, KPOs, LPOs, Transcription
Founded20 March 2011
FounderShaji Ravi
Headquarters
Dallas
,
United States
Number of locations
Chennai, Coimbatore, Noida, Pune, Mumbai, Trivandrum, Manila, Philippines, Dallas (TX), and Teaneck (NJ).
ServicesIT Services to Healthcare Providers, Business Process Outsourcing Services, Systems Softwares, Application Development, Application Management, Infrastructure Monitoring, Revenue Cycle Management Services, Robotic Process Automation Services and Finance and Accounting Business Process Services..
Revenue$134,000,000
Number of employees
12,000
SubsidiariesPacific BPO Private Limited
Websitewww.accesshealthcare.com

Access Healthcare was conceptualized by a Dell executive, Shaji Ravi,[6] in 2011 in a café in Chennai and was later acquired by Anurag Jain.[3]

Services

Access Healthcare provides business process outsourcing services to healthcare IT providers (physician practices, hospitals, and intermediaries), and payers. It also provides application development and maintenance, robotic process automation services, and Finance and Accounting business process services.

Revenue cycle management Services

The company's primary expertise lies in Revenue cycle management services including

  • Pre-visit Services
    • Appointment and Schedule
    • Patient Registration
    • Referral Verification
    • Eligibility Verification & Prior-Authorization
  • Post Visit
    • Medical Coding
    • Coding Audit
    • Charge Entry & Charge Audit
    • Claims Filing
    • Electronic Payment Posting
    • Manual Payment Posting
    • Denial Posting
    • Denial Management
    • Account Receivables Management
    • Denial Follow-up
    • Claim Dispute Verification
  • Supporting Services
    • Provider Enrollment and Credentialing
    • Credit Balance, Insurance and Patient
    • Clinical Documentation Improvement (CDI)

Acquisitions

It acquired Noida-based Pacific BPO in August 2018 for ₹1,208 million (equivalent to ₹1.3 billion or US$18 million in 2019), bringing in the CEO of the latter, Kumar Shwetabh, into the team and increasing the total number of employees to 11,000 across the US, India and the Philippines.[7] Pacific BPO was founded in 2010 and its clients included hospitals, physician practices, and revenue cycle intermediaries.[3][8][9]

Current employee strength of Access Healthcare is over 12,000[10]

Operations

Regions

The company has more than 12,000[10] employees globally across 19 centers in Chennai, Coimbatore, Noida, Pune, Mumbai, Trivandrum, Philippines, Manila, Dallas (TX), and Teaneck (NJ).

Corporate social responsibility

Access Healthcare's philanthropic and corporate social responsibility (CSR) initiatives are conducted through its employees and are branded as "accessgiving". The program focuses on supporting the education of underprivileged children by adopting schools in the vicinity of the company's offices. The contribute are by way of monetary support as well as through the contribution of skill and energies of the company's employees. The program also undertakes as blood donation camps, disaster relief, Swachh Bharat (Community cleanliness drives), planting saplings amongst others.

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References
  1. Simhan, Te Raja (24 August 2016), "Attrition is a major problem for all BPOs", The Hindu Business Line, Chennai
  2. "What Makes Healthcare Entrepreneur Anurag Jain Run? « D CEO Healthcare". healthcare.dmagazine.com. Retrieved 30 January 2019.
  3. Chandrashekhar, Anandi (1 September 2018), "Access healthcare acquires Noida-based pacific BPO", The Economic Times, ET Bureau
  4. "Access Healthcare recognized as a leader in Everest Group Healthcare Provider BPO PEAK Matrix™ Assessment 2017". www.beckershospitalreview.com. Retrieved 11 February 2019.
  5. "Access Healthcare Named a Market Leader in 2017 Report « D CEO Healthcare". healthcare.dmagazine.com. Retrieved 11 February 2019.
  6. "Awards for emerging entrepreneurs presented at CII Connect 2017 « The Times of India". timesofindia.indiatimes.com. Retrieved 7 February 2019.
  7. "Access Healthcare acquires Noida-based Pacific BPO", moneycontrol.com, Press Trust of India, 31 August 2018
  8. "Access Healthcare acquires Pacific BPO", The Hindu, Press Trust of India, 1 September 2018
  9. "Access Healthcare acquires Pacific BPO", Business Standard, New Delhi, Press Trust of India, 31 August 2018
  10. "DNA- Revenue Cycle Management Services Leader". Access Healthcare. Retrieved 28 August 2019.
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