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Such a weird thing... I created a pop account in Outlook 2010 for testing purposes while setting-up our new support ticketing system. I then removed that account in the normal way and restarted Outlook. When it restarted there was a message stating something like "Outlook cannot find the .pst file for this account"... even though that account had already been deleted..., so I closed Outlook, then checked to see if the .pst file was still there, which it was... so I deleted it, then restarted Outlook.
So now, that account is not present on the list of accounts, and there is no .pst file for that account, and yet messages for that account are still showing-up in the Inbox, AND, most importantly, Outlook is deleting the retrieved emails from the server, even though the account had been setup as a POP account, and by default the checkbox for leaving mail on the server was selected. Consequently, when this instance of Outlook is running, our ticketing system cannot retrieve emails from the server, because they are being retrieved and then deleted by Outlook... by an account that doesn't exist.
I've read all the threads I can find about this type of problem, but haven't found a real solution... other than to delete and then recreate the mail-user profile... which I would like some confirmation on before I move forward with anyway (e.g. are there any downsides, etc.).
Would this account info be cached somewhere? Is there an Outlook db I can access to get rid of it? Registry perhaps?
Any solid advice is appreciated - thanks!
Can you confirm another outlook profile does not exist ? – pun – 2015-11-06T19:38:24.147
There is only one profile - it's the original 'Outlook' profile. – bxd – 2015-11-06T19:40:19.860
soo, if I'm going to go into the registry, I'll need some way to read (parse) the keys, so I can tell what each account name is, so I can discern which one I might need to remove. Anyone have a suggestion on where to grab a relatively easy to use key parser for use in Windows? – bxd – 2015-11-07T01:28:29.043
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles – pun – 2015-11-07T02:58:13.017
Yes, thank you... I did already look at those, and found that there is no readable "account name' in any of the keys... so I need some easy way to parse them so they are human-readable. Any suggestions? – bxd – 2015-11-08T17:42:09.000