How do I get rid of the Norton Download Manager that keeps popping up?

Question

I have uninstalled Norton using several methods and I still have the Norton Download Manager popping up. I want to get rid of Norton completely. I have tried the Norton Utilities, I have tried MS-Config. Nothing works.

Answer 1

check to make sure it isn't in your public folders... I searched and researched, I went into the registries, deleted all norton products in the registry keys as well as in windows currentversion run & runonce (if it in there) and then discovered when I deleted it from the runonce folder within the registry under microsoft windows for local user, I saw the window pop right back up and the key automatically reappear after I just deleted... that is when I SAW where the program was hiding... it was hiding under user\public\downloads (or public downloads). I deleted it from there, and then went back to the registry and deleted it from the keys again that reproduced themselves.

Then I went to downloads just for me (being I'm the only one that uses my laptop) and removed any other downloads from norton (such as the "removal tool") just to be certain.

After that I restarted my computer and so far... I haven't seen anymore splash screens for installing norton...

Answer 2

I had a client with same issue. I used Norton's removal tool and manually deleted every reference. Still had pop up every time computer booted up until figured out this...

After doing everything listed, if you are still getting the pop ups and reminders, this should take care of it. There is a folder that remains buried in C:\Users\[Primary User's Name]\AppData\Local\Temp folder. It just has a long string of letters and numbers. If you double click and go into it you will see the icons for the pop up message. Go out of folder, delete, and empty trash can. Reboot computer and you should be rid of this nuisance.

Answer 3

I had this same problem a few days back. Here's my question and the solution.

The link should be enough to answer your question, but in case it becomes broken in the future, here's my version of the answer:

1. Go into Control Panel, and check the list of installed applications on your computer. If you see anything to do with Norton/Symantec, uninstall it.
2. Download and install Autoruns. Open the program and wait for it to generate entries for all startup programs (this is a MUCH more comprehensive list than the one in Task Manager). Scroll through the list and uncheck any Norton/Symantec entries that you find.

Optional (Autoruns should be enough to solve the problem, but I would do this just in case):

Manually delete all Norton files on your system by searching for "Norton" at the C: level in your file system. Delete any Norton files that show up. Also do the same with Norton registry keys - open regedit.exe and click through all the lists until you find something to do with Norton. If you find anything to do with it, delete.

Answer 4

When the installer pops up, open task manager and find .exe file that has been running it and delete it. Also go ahead and delete the file named SymInstallStub.exe which runs Norton Utilities Installer, that's why the installer always pops up. I believe it accidently came with the Adobe Shockwave but anyways after that, you're good.

Answer 5

1. Delete Norton files (shortcuts) from desktop.
2. Perform a un-install from control panel for Norton.
3. Highlight the following Norton Folder located at c:\users\public\publicdownloads\norton
4. Delete the folder Norton and send to the recycle bin.

After completing all of the above, reboot your computer and the file should be gone.